MAC number

Just wanted to say that I got my MAC number today and that a very nice guy actually took the time to telephone me regarding my request.

Over the last few months in particular, I have found the customer services to be rubbish, but this call and the fact he was understanding and very reasonable about why I want to migrate impressed me. Okay, not enough to convince me to stay, but it was a step in the right direction. I filled in the online questionnaire to give my reasons and they were really three fold:

1. Dreadful customer service (nothing like it was when I signed up a few years back).
2. Problems accessing my Email occasionally
3. Line speed never even reached 1mg (despite line tests saying the line should be able to handle around 2.5mg). I guess this could be down to BT, but after being on dial up for so long, even 1mg was better than 56k.

Anyway, I'm off to submit my MAC number to IDnet (never been with anyone else before so it's all a bit of an adventure), but I just wanted to let you know they had done something positive on the customer service side.

According to Ian Wild they operate a provide MAC first, ask questions later policy now.

The Plus.net CSC do have a few good 'uns working on the team though there have been times when you do get someone who hasn't answered your questions.

In response to your line speed, BTw had dropped down the max line speed to aid connectivity so even though you were told you could potentially have a 2.5 Mbps connection other factors such as line quality come in to play.

Let's hope that IDnet can something about this..

Hi ebb,
When you asked for your MAC code what date did you give for wanting to change?
Did you give a near date, or in 30 days time?

I just requested my MAC code, and gave moving in 30 days (the amount needed to cancel contract) as can't see why i should pay them money for nothing.

Downloading P2P is so bad getting 2kb/s for all downloads and PN is not unlimited.

I'm going to use AOL as I want a unlimited service and hopefully quicker than 2kb/s.

All I put was "Moving Date....... whenever I get my migration code".

cheers

will see how long it takes to get mine.

I ordered mine at 2:19AM Saturday and recieved it at 1:32PM today.

I'm happy with that, I hope you get the same.

I was contacted after a few hours.
they want