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AVOID THIS COMPANY LIKE THE PLAGUE.
I just wanted people to be aware of what Plusnet are doing to their customers. I was quite happy on a 1Mb connection for a year or two. Then all of a sudden I started to get connection drops and extremely low speeds when connected (130K for the whole of my last life-draining week with them) - I had been 'updraded' to MaxDSL. I played ticket tennis with PlusNet for a month during which time they did nothing to improve the situation. I then tried to cancel my contract but after a week and a half of no response I gave up and cancelled my ticket. I then tried ringing them to cancel but they had (not for the first time) deliberately put their phone navigation system into a permanent loop. I then raised another ticket informing them that I had cancelled my direct debit, I did actually get a response to that(!!!) and I was eventually disconnected. About a week later I tried to sign up to another company only to be told that I could not because Plusnet still had my line tagged. I can no longer raise a ticket with them because my account is cancelled and I cannot get through to them on the phone because their phone system is still set to not allow you to talk to anyone. The company is like something out of a horror film, once you're in, there's no getting out!!!
It turns out that I had been moved over to an LLU operator (Tiscali) at my local exchange without my permission. This appears to have been the problem in my case but Plusnet seem to not want to admit this. It seems their business plan is to migrate customers to the cheapest and, in my case, worst LLU operator they can find and then deny any problems.
You have been warned.
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