Also ask what they think they have achieved in the last two weeks and have they done enough to turn the tide (as they seem to have promised SS), well at least then we can know how big the gulf is between many on here believing that things are being turned around and what they think they have done in the last two weeks to achieve it.

Perhaps we should ask who made the decision not to include downtime refunds in the news letter, becuase if it was just overlooked or seen as not newsworthy enough, what does that say about what they think of taking customers money and not providing a service or their obligation to return money stolen in this way.