Two weeks now gone

soundsystem posted here http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=plusnet&Number=2634681&Search=true

"the figure i have been quoted is 2 weeks and you should see the changes.

I truly believe this is their last attempt to put things right and you know what, i think they will.

They have had their downfalls, as long as the spin is kept away and actions are done, i think they are on a winner.

However they have a lot to do, so i welcome the beginning of

"Back to the Plusnet..... We once Knew!"



Well no sign that I could discern that any change for the better has happened.

Can anyone else see any?

If not, does that mean that soundsystems comment
"
I truly believe this is their last attempt to put things right" means they are now beyond redemption?

Most businesses take 90 days to pay their bills and you expect PN to change in 2 weeks.

A little premature I think.

Sorry, not what i expect, what soundsystem told us PN expected of themselves.

So what exactly do you expect?

What exactly did they say they would change?

Well no sign that I could discern that any change for the better has happened.
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Well, Ian Wild has allegedly been on holiday since then - so hopefully at least he will be better for it.

Haven't we read about a handful of LLU customers who actually managed to get migrated back to IPStream? Assuming they weren't plants, that has to be a slight improvement.

Perhaps I have seen a few more posts here and there (well, not here, obviously) by PlusNet staff... and possibly I have noticed them taking Marco Potesta's lead and agreeing that customers have every right to want out. I think that's probably an improvement isn't it?

That's about it, I think. Of course, these tentative steps forward have been somewhat hindered by fresh SNAFUs and a determined reluctance not to move forward on anything else.

Simon

Most companies do not take 90 days to pay their bills, those who do so in England, do it deliberately for which there is no excuse. If you deal with companies in other member states in Europe payments normally have to be completed in 30 days otherwise financial penalties are incurred.

"So what exactly do you expect? "

The big turnaround to show they could once again be the great PN, we all knew and loved (would you adam and eve that I belonged to that group not that long ago, willing to make referrals).

Perhaps soundsystem would like to comment, he made the statement after having a long conversation with Mr Wild.

You really shouldnt speculate about individuals personal lives on here. Why not keep them out of it? Maybe its you that should read the stickies?

Edited by deleted (Wed 13-Sep-06 13:56:53)

Christ, of course, we must be plants. Give us a break

In my personal experience, most pay in 60 or 90 days. Some not even then.

It goes by what the supplier wants - if they want 30 days net thats it but of course this is from when an invoice is recieved not when the goods are delivered from what i've seen,

Back on topic and Plusnet change - ive read this so many times and even when I was a customer we were promised this and nothing ever happened.

Plusnet will never change the proof is their past promises or should I say broken promises - Open and Honest ! now that is a joke.

Hi Rogn

I have spent a lot of time talking to Ian Wild regarding Plusnet, the 2 week time scale for improvements was said to me by Ian Wild.

The context in what it was said, was when we were discussing VOTC etc and that it would start to be turned around within 2 weeks.

As Liam has now started with Plusnet, i would assume that PN have now got their team in place and fully staffed, so i would still give them a week or so to carry on seeing the improvements.

Personnally i can see improvements and i did state that i would give them 12 weeks ages ago before i would really pursue any further issues.

IW spoke to me a few days before he went on hols asking if i had got the list of questions i wanted to ask him. tbh i have very few so if anyone would like specific no bull / spin answers to any question please pm me on here and i will add to the list.

I didnt email or spk to Ian about these questions, because at the end of the day IW is entitled to a holiday, and my definition of a holiday means i forget all about work.

Just to reiterate as well, it is not my personal mission to crucify Plusnet, yes i am very vocal, however i would like to be seen as constructively criticising them as well as helping to sort the issues out. No i am not getting paid for it, yes i do have a go at other ISP's and yes i would like to see Plusnet back where they were.

If anyone wants me to answer anything else - just ask

Sure. Ask them why they did not announce downti,e refunds in the newsletter.

added Rogn

I would add a word of caution though, when i initially spoke to IW i asked if he would give me no spin answers and if he genuinely did not know the answer to tell me and not make an answer up.

The question you ask is a valid one, but afaik they have already refunded 100's of customers already. (my own assumption would be that they had more or less all been sorted) Obviously newer cases have come to light but i have no other info on them

But that could not be the real reason, i can but ask

Get your MAC and move is my advice


Michael

That's the point - noone knows how many cases are out there or how many new problems develop daily/weekly. So, the question is valid imho.

I would also like to know why there wasn't a hyperlink in the newsletter to the opt-out page.

And why the CS response time is still so poor, eg to requests for MAC codes, if the problems are under control as alleged.

And whether business accounts revert to monthly contract after the initial 12-month contract - and if so, where this is documented.

And why network and email faults are proliferating.

And under what conditions PlusNet will re-start LLU migrations.

And whether he can now confirm that all CS agents have been fully briefed to offer refunds and/or free migrations back to IPStream without being asked for them, ie to customers who don't know that these policies exist.

Simon

Funnily enough, plusnet dont revolve their business practices around you.

I was responding to soundsystem's invitation. Your comment is a useful contribution to the discussion though.

Simon

Every question listed is a fair and needed to be answered. I think we need to understand that we are not talking about a bridge club here, but something that people are paying hard earned cash for: ie a service/product and as such have a right to know what they are getting. More importantly, if they are not receiving said product, that they get reinbursed for it.

To make it simple, it's not plusnet's money if they don't supply the service. Whats wrong with people knowing that?

Yet another post from Footys that adds absolutely nothing to the discussion!

Also ask what they think they have achieved in the last two weeks and have they done enough to turn the tide (as they seem to have promised SS), well at least then we can know how big the gulf is between many on here believing that things are being turned around and what they think they have done in the last two weeks to achieve it.

Perhaps we should ask who made the decision not to include downtime refunds in the news letter, becuase if it was just overlooked or seen as not newsworthy enough, what does that say about what they think of taking customers money and not providing a service or their obligation to return money stolen in this way.