How long does it take?

...for Plusnet to actually i) reply to a support ticket and ii) actually do anything about it?

Well in our experience it's now running at a week to respond to an updated ticket and....well....it's anyone's guess as to when they'll do anything about it.

Sorry to say that we're completely fed up with the company and we're off to another ISP. We've been with them for around three years but enough is enough.

Forgot to mention we raised another support ticket to ask them if they'll answer the first support ticket :-(

Edited by On_the_beach (Tue 19-Sep-06 11:07:25)

i) Probably around 17 hours, 38 minutes and 52 seconds on average.

ii) Probably longer than that.

Have been with PlusNet for some time and all my tickets have been returned within the specified time, albeit some were a bit vague and I now only ask one question per ticket.

Pleased you have cracked the PN ticket system, there's not many of us left!

Edited by deleted (Tue 19-Sep-06 13:49:59)