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julesp1970
(newbie) Fri 22-Sep-06 15:15:28

Order Status---lack of update---help

[link to this post]

I am currently migrating over to PN but for 3 day's now in the order status section of my account area it still say's "Checking your details". Even though i've been given a completetion date of the 25/09...is that the day my BBmax SHOULD go live or not?

help...is the update alway's very slow on order status on PN?

ScaryMonkey
(fountain of knowledge) Fri 22-Sep-06 15:46:47

Re: Order Status---lack of update---help

[re: julesp1970] [link to this post]

It is likely to be and when I migrated back in a few months ago my account showed the same but the migration was successful.
It may be worth asking over on PUG or the portal forums so one of the Plusnet reps can have a look to make sure for you.

Vince

Back on Force9......I get what I expect here.

14 year olds racing cars - see our teams progress at MVRacing.co.uk

julesp1970
(newbie) Fri 22-Sep-06 17:49:52

Re: Order Status---lack of update---help

[re: ScaryMonkey] [link to this post]

A CS agent responded via PNforums......and added the following to my ticket....

The order is progressing and should migrate on the 25th as noted. The ADSL checker is largely a manual process and often gets stuck on migrations as it requires no line activation.
I'm now putting this ticket on hold until the 25th so somebody can check all is well.

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