If anyone is interested, I've spoken to Mand and got this sorted now.

How did you manage to contact Plusnet in the end?

In reply to:

---

Indeed, Tthe wheels started to fall off at Plusnet some time before that. At about the time that they were quoted on the Stock Exchange.

---

Well plusnet keep telling us they're 2 years ahead of the competition - maybe there is some truth in it :-)

In reply to:

---

Sounds more like Fawlty Towers to me

---

That's a bit unfair ............. on Fawlty Towers , in comparison to Plusnet and Marco, Basil was a pinnacle of efficiency, patience and organisation, and Manuel would put any Plusnet customer service advisor I dealt with to shame

Emailed all three of them and Mand called me.