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diggydog
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Your username: ******
Dear *******,
We're pleased to inform you that your broadband will shortly be upgraded to give you 'up to 8Mb' speeds.
About your broadband
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High-speed 'Up to 8Mb' broadband works in a different way to your current service.
Your up to 8Mb speeds will be provided to you using Broadband ADSL Max. With this 'rate-adaptive' technology your data-transfer speeds will change according to conditions on the line. This means that you can expect to see your broadband speeds vary, where previously you would have one set speed.
To confirm, after we've upgraded your account the actual speed you receive is likely to vary, both during the initial provisioning period and subsequently during the lifetime of the service. Please note, due to the way the service works, we cannot guarantee what speeds you will ultimately obtain for the 'up to 8Mb' service.
What do I need to know?
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During the first 10 days of Max your phone line will be automatically measured to establish what speed it can support, and in particular at what speed the line will remain stable. You will see your modem 'sync' speeds vary, and commonly may experience disconnections and some instability of your connection. During the testing period you should frequently make new connections to the Internet so these tests can take place. It's a good idea to power off/on your modem or router when doing this - this will force your equipment to reconnect. After 10 days you should see your speeds stabilise at the fastest speed your line can support.
It will assist us if you could make preparations so that any temporary variance in speed or disconnection will not inconvenience you too much. Please do not raise a fault report to us during this period.
Useful links:
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Find out more about how your high-speed broadband service works by reading our online guide: http://www.plus.net/support/broadband/products/getready.shtml
A more advanced Guide to Broadband Max:
http://www.plus.net/support/broadband/network/dslmax_guide.shtml
We also have a video that helps to explain Broadband Max:
http://www.plus.net/support/videohelp/dslmaxv4.wmv
Thank you for your valued custom.
Kind Regards,
PlusNet Customer Support
http://www.plus.net
This email has been sent as it contains important information about your service from PlusNet. Please do not reply to this email, as this is an unmonitored address.
Am I right in thinking that this is not LLU and it is therefore less prone to some of the issues people have had with 8MB upgrade?
Thanks in advance,
diggydog
