PN won't know who's systems may have the trojan.
It will depend on the users anti-virus etc.

In reply to:

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We're trying to provide practical advice here, not analyse what may or may not have happened, what exactly has been compromised, etc.

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Your intentions are clear & are very much appreciated! I certainly was not intending to imply otherwise!

However, without understand some of the "Who-Why-What-Where-When", there is a danger of taking various unrelated actions & then missing the important ones!

No PN e-mails here. Only spam, naught to plenty in the past few days.

Such is the level of poor communications

An email to the whole customer base pointing out the circumstances and suggested remedies would have prevented misunderstandings.

In reply to:

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it appears from elsewhere in this topic that some have not been emailed

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Very true!!

Certainly, some mailboxes of mine have been compromised & my daughter's account (under a totally different account) has also been compromised - NEITHER of us have received the alledged email!

>An email to the whole customer base pointing out the circumstances and suggested remedies would have prevented misunderstandings.


Yes but that would mean every customer knowing about this screw up, and PN (and nearly every other company) would be looking to avoid this if poss.

The screw up has happened. It's how PN respond that matters in customers eyes. As can be seen a lot of customers are annoyed that they haven't received the email PN say went to ALL affected customers.

Details of the screw up are on The Reg. Customers are informing other customers that it was PN's screw up that caused a massive increase in spam. I wouldn't think many are unaware of the situation.

In reply to:

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PN won't know who's systems may have the trojan.
It will depend on the users anti-virus etc.

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Sorry really don't understand this!!!

Both myself & my daughter have had our mail-boxes compromised & our systems are behind double Fire-Walls, Anti-Virus, etc etc.

tbh, I'm starting to get very concerned!! This is stating to give me the feeling that there is an attempt to blame all of the recipients of these spam messages!

In reply to:

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An email to the whole customer base pointing out the circumstances and suggested remedies would have prevented misunderstandings.

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...and that is going to happen (in addition to this).

Edited by deleted (Wed 16-May-07 11:42:03)

I think this thread is way off on a tangent. If you have time perhaps it might be a good idea to collate all the relevant information for the various posts and put then into a new thread. I can try and do that too but not just now I'm afraid.