Portal Security

i tried to login to the portal from work to see what my usage was like as i got an email saying i had used 16gb this month or something like that anyway and i got this error....

"For security reasons, access to our customer member centre from your location is currently restricted. If you need to make any changes to your account or have a support enquiry, we would ask that you contact our 24/7 support team on +44 (0)114 2965198. "


anyone ever seen this before? i'm fairly sure i logged in from work either early this week or last week and didnt get this problem

whatismyipaddress.com says my IP is from the UK but google always loads up .de so i'm not actually sure why it might be doing this

I guess some places see you as UK and some as DE for whatever reason. Could be a DNS change somewhere that hasn't fully propagated or a difference in the mechanism's used to lookup your IP/domain.

I guess PlusNet still have their portal locked down for non-UK IP addresses, this is a measure they introduced a couple of weeks ago, sometime after the initial break in. The funny thing is that if people really are out of the UK the last thing they'd want to do is be phoning internationally to deal with support!

Maybe someone form PlusNet can give more details about when or if this restriction will be lifted?

In reply to:

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I guess PlusNet still have their portal locked down for non-UK IP addresses, this is a measure they introduced a couple of weeks ago, sometime after the initial break in. The funny thing is that if people really are out of the UK the last thing they'd want to do is be phoning internationally to deal with support!

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Hi,

It's a temporary measure and will be removed once we have implemented additional security checks when logging into the Member Centre. This is planned over the next month or so.

Kind Rgds,

Thanks Bob.

I'm interested in what extra security checks these may be, but I'd guess that's not the sort of info you'd want to publicise I hope they won't have a negative impact on valid customers in the same way that the current measures are.