Because I've seen those sort of questions asked before elsewhere and I'm afraid they are usually asked with intent to cause mischief, although I do accept its probably not your intent.
If plusnet choose to reply about the process, it has the potential to turn into yet another points scoring exercise, I can almost read the comment now......'well they didn't use an independent person it must be bent'....'I wonder if they are related to someone in plusnet'
If plusnet choose not to reply, either because they don't hang off ever post written here i.ie they never read it or they are concern about the above, then again there is potentially no smoke without fire, an open organisation would tell us 'the great and good' on this forum the truth and we enter into another points scoring exercise.
We seem to be heading back to vendetta city again
Paul
Plus Net - maxDSL - premier....or whatever its called now
Draytek Vigor 280VG running 2.7_E38 firmware