User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


These posts have been archived and can no longer be replied to or modified.
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User vulco
(newbie) Sun 08-Mar-09 01:30:14
Print Post

Problem


[link to this post]
 
I get a high stable sync rate and speed for 1-2 months but then I get an unstable sync from 160 to 6000 kbps for about 1-2 months ish.

What could cause this? on my third router now and had a BT engineer down to check my line.
Standard User RobertoS
(eat-sleep-adslguide) Sun 08-Mar-09 09:08:38
Print Post

Re: Problem


[re: vulco] [link to this post]
 
In reply to a post by vulco:
I get a high stable sync rate and speed for 1-2 months but then I get an unstable sync from 160 to 6000 kbps for about 1-2 months ish.

What could cause this? on my third router now and had a BT engineer down to check my line.
Does a neighbour work nights six weeks on and six weeks days?

Bob: Demon dialup >> Freeserve dialup >> BT Broadband >> Prodigynet >> Newnet >> O2 Standard.
Purple Cloud for domain, email and web space.
Standard User vulco
(newbie) Sun 08-Mar-09 13:53:36
Print Post

Re: Problem


[re: RobertoS] [link to this post]
 
Nope.


Register (or login) on our website and you will not see this ad.

Standard User vulco
(newbie) Mon 09-Mar-09 10:09:06
Print Post

Re: Problem


[re: vulco] [link to this post]
 
My connection has now started to drop frequently.
Standard User wingco1
(eat-sleep-adslguide) Mon 09-Mar-09 10:16:42
Print Post

Re: Problem


[re: vulco] [link to this post]
 
If the router is losing sync it's likely to be a line problem. Have you any noise on your line?

+++++++++++++++++++++++++++++++++++++++

Now on Sky Max. Still a big fan of IDNet smile

"Nearly all men can stand adversity, but if you want to test a man's character, give him power."
Abraham Lincoln
16th president of US (1809 - 1865)

http://www.speedtest.net/result/372650892.png
Standard User deleted
(deleted) Mon 09-Mar-09 10:58:43
Print Post

Re: Problem


[re: vulco] [link to this post]
 
Not being funny - did you have a lot of rain yesterday?

Our BT line (voice) was very poor this morning and fine yesterday and before. Its quite common for rain to aggravate poor or failing connections. Had this with another line some years ago on voice and it only really showed up after it rained. BT fixed it in a "manhole near the park".
Standard User vulco
(newbie) Thu 12-Mar-09 13:00:50
Print Post

Re: Problem


[re: vulco] [link to this post]
 
Phone line is quite noisy (has been for over a year) with the phone connected to the master socket, but when the BT engineer came down the external wiring was fine. Trying different phones didn't remove the noise. frown
Standard User paulby
(committed) Thu 12-Mar-09 13:18:31
Print Post

Re: Problem


[re: vulco] [link to this post]
 
Is the noise on the line audible when making a call?

If it is, you need to report a voice fault (not broadband) to whoever you pay your line rental to (also don't mention broadband when reporting the fault). Once the noise has been sorted your broadband should improve!

You may need to close down the broadband fault (assuming that's what you've reported up till now) before opening a voice fault.

plusnet BBYW Pro
Standard User RobertoS
(eat-sleep-adslguide) Thu 12-Mar-09 13:34:12
Print Post

Re: Problem


[re: paulby] [link to this post]
 
In reply to a post by paulby:
Is the noise on the line audible when making a call?

If it is, you need to report a voice fault (not broadband) to whoever you pay your line rental to (also don't mention broadband when reporting the fault). Once the noise has been sorted your broadband should improve!

You may need to close down the broadband fault (assuming that's what you've reported up till now) before opening a voice fault.
That's assuming the noise is present when all the ADSL equipment is disconnected and the phone (non-DECT) is through the test socket not even the front of the master socket.

Bob: Demon dialup >> Freeserve dialup >> BT Broadband >> Prodigynet >> Newnet >> O2 Standard.
Purple Cloud for domain, email and web space.
Standard User paulby
(committed) Thu 12-Mar-09 13:44:12
Print Post

Re: Problem


[re: RobertoS] [link to this post]
 
You're right - I should have added the usual provisos.

You need to test with a standard corded phone connected directly to the test socket at the master. (If the master is not an NTE5 with a removable front plate you need to test at the master with nothing else plugged in to any extensions - disconnect your extension wiring if possible - no broadband equipment must be plugged in.)

If the phone line is still noisy then report a voice fault as above.

plusnet BBYW Pro

Edited by paulby (Thu 12-Mar-09 13:45:33)

Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to