How long should it take

for BT to resolve a connection fault?

I reported to Plusnet, 7 days ago, that my connection was failing to sync. They provided a free dial-up connection but I'm still without broadband.

Unfortunately I don't have a master socket that I can plug into - still have a GPO cover plate and hard wired extensions. I've obviously tried different routers and filters and have no reason to suppose that the fault is at my end.

Apart from obvious outages the only time I've lost sync was about 7.5 years ago with a badly fitted card at the exchange.

Time for some action. please, Plusnet !

Hi John,

I'm sorry that this has taken a fair time to get sorted. Your faults been passed back to BT a couple of times and they're now after engineer access times.

I'll pass the ticket back to you now, so you can tell us when you'er available and we'll get an engineer booked for you.

Hi James

Thanks for response.

I'll phone in to arrange something.

At least it was established that the fault was between my home and the exchange

Unfortunately the engineer ran out of time before completing the job - I hadn't realised that they were only allowed 2 hours.

Now awaiting Plusnet booking a second appointment.

Engineer thought he'd corrected fault towards the end of second visit, made yesterday.

Alas was not to be - connection failed again a few hours later and there's been no sign of a reconnection

Naturally I've checked a couple of routers in test socket of my nice new NTE5a

As yet have not been given a time for 3rd engineer visit

It is almost better to get a complete failure that an intermittent fault, you know where you are.

I had an up and down connection that would be wonderful for weeks then go through a bout of losing sinc, SNR jumping all about then stable for most of the day..... then off it went again....so frustrating.Thought it was sorted and many weeks of a good service...then it started all over. Had a lift and shift in the end.

This is when I lost all interest in what speeds I could achieve and my mantra was reliability.

I'm not noted for losing my patience with suppliers but ............. enough said

In reply to a post by Sadoldman:

It is almost better to get a complete failure that an intermittent fault, you know where you are.

...

This is when I lost all interest in what speeds I could achieve and my mantra was reliability.

Shouldn't this be in Free Chat?

I don't think this fault is intermittent, Don.

Engineer worked for 2 hours on Monday and, right towards the end, thought he'd found, and corrected, the fault.

When I came to use the connection it failed again and there's been no sign of a reconnection since then.

There's no doubt, in my mind, that the fault is at the exchange end - perhaps someone should give dslam a kick

Initially reported fault 2 weeks tomorrow.

>"There's no doubt, in my mind, that the fault is at the exchange end"

Looks like it...but wherever, I hope it gets sorted quickly....the world is watching.