Any Plusnet Rep's here??

Could a kind Plunet Rep please check ticket number: 29952432 to make sure the Simultaneous Provide number has been taken into account?

Reason being that a CS member I spoke to on phone told me to arrage my house move online via the Portal and that there was a section to put my Simultaneous Order number in. There wasn't so I have added it to the Ticket that was auto-generated by the house move.

Just want to make sure it has been added to the house move order so my Broadband goes live again same day as new number in new house and I don't get any outage (or a minimum amount anyway )

Thanks a lot

Nope, no Plusnet staff in here

I'll get someone in the Prov team to pick it up for you.

Cheers James - that's great!!

Further to that James - I have now had a phonecall from the Provisioning Team to tell me that they have received the Simultaneous order!

Thanks again!

Brilliant.

Give me a shout if you need any more help.