Moving between houses delay

Hi

I have read all the posts about moving but I have a strange scenario.

I have sold my house and moved out but am awaiting my new address, my bt line has been disconnected from my old address but i don't have a new phone number or address as yet due to delay in my house purchase.

I have left my broadband running and paying for it with Plusnet, just wondering what is the best way to go about this, should I just leave it running until I get my new telephone number and if so will I still be on my monthly contract? Or will I have to start afresh.

I have been with Plusnet a few years now, if I have to start from a new 12 month contract I am just wondering if I would be better off going to adsl+2, as the new line is capable of 20meg as I am next door to a telephone exchange.

I would prefer to stay with Plusnet as it has been very reliable but if I am tied to another 12 month contract this maybe a good time to jump ship for a faster service.

Also I telephoned plusnet who confused me a bit, as they said I could migrate my service but there would be a charge of £40 - Anybody got any ideas on this one, and what is the best way to go about this, and the cheapest way to go about this. I am expecting to move into my new address next week hopefully.

Any help would be great.

Thanks.

Edited by bitz (Wed 21-Oct-09 10:38:51)

Hi there,

The best bet is to let us know now that you're moving house. If you've already moved out of your old place, we can get the broadband removed now to eliminate any potential delays once your new phone line is active. Then once it is, let us know and we'll place the broadband order.

Regarding the £40 charge, there would actually be a £60 charge (as BT would bill us to cancel your current service and then also to provide the new one) but we should be able to "defer" this for you, so you'd only pay it if you were to cancel within 12 months.

Thanks

Ok I was just wondering if it was possible to keep my emails in this move? without cancelling completely.

So what you are saying is cancel the whole lot and then just start again, as I will be charged the £60 regardless.

But if I cancel wiil this not cancel the whole thing? I want to stay with Plusnet with my emails and service, so how do I do this without cancelling.

Edited by bitz (Wed 21-Oct-09 12:31:58)

Oh, you wouldn't be cancelling at all.

We would be cancelling the old "broadband asset" but that doesn't mean we would be cancelling your service, so your emails will still be there