Incorrect email entitled 'Your broadband order -in progress'

Hi folks - I received the following email this afternoon and I have not ordered any changes to my Premier (Option 1) broadband account.
I'm going to raise a ticket but in the meantime - does anyone know what this might be about ?
____________

Dear Mr ******,

Account username: ********

Your broadband order is now being processed. We'll keep you updated with details once we have them.

If you've got any questions, please contact us using the Help Assistant:
http://help.plus.net/

Kind regards,
Plusnet Customer Support
http://www.plus.net/

Email ref: E0551
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I expect it is your migration to the new network, which should be seamless to you, and won't affect the price you pay.

They treat it as an "order", even though it's automatic & FoC.

You should have been alerted it was imminent by a previous e-mail, as follows (but this could have been some weeks ago):

We have good news for you. Your telephone line is in an area that can now benefit from our new broadband network (this is known as 21CN).

Over the past year we have been trialling this new broadband network and our trials have now completed. The main advantages of this network are better performance for all of our customers � and of course the new network also allows us to offer faster speeds using the latest ADSL2+ technology.

We will be switching your service over on a like-for-like basis to ADSL rather than ADSL2+, so there will be no need to change any settings on your ADSL router. You will remain on 'up to 8Mbps' speeds but are likely to see a better broadband performance when you�re on the new network.

The change is free of charge and there will be no other changes to your existing broadband account, contract or usage allowance. We expect this to happen within the next 5 weeks.

There may be a brief drop in connection for about 5 minutes on the day of the switch over and your speeds may fluctuate a little within the first 10 days after reconnection.

You may receive messages advising on the progress of your order over the next 5 weeks. If you receive a message notifying you that the order has failed, don't worry - you don't need to contact us and your service will continue as normal.

If you are interested in going 'up to 20Mb' we have just launched our new products, and you can find more information here: http://www.plus.net/

If you have any further questions, then you can easily either call us, or raise a ticket by going to http://help.plus.net


Kind Regards,

Nick Dodds
Head of Customer Support

Thanks for that. I've just checked back and I didn't get the email you quoted, but it does seem to follow from what you said.

The only other one I've received was the one about the VAT increase and changes to the terms and conditions.

I had the same situation last week - Plusnet seemed to 'initiate' the order about an hour before they had told me they were going to do any such thing.
Below is an extract of what the email regarding this says:

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EDIT: email removed, just noticed it has already been pasted!
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Edited by deleted (Tue 22-Dec-09 13:39:10)