BT Jumpering Issue: 6 days without progress?

Hi Folks,

Matt was looking into this one for me.

I have an open issue which first manifested as what appeared to be a "stuck" profile, back on 3rd Jan.

Somebody at PN unstuck it for me, which seemed to do the trick, but during my attempts to get it resolved, some other peculiar things became apparent, such as my BRAS profile went higher than I have ever been able to Sync at, Plusnet could allegedly "see" me connected at a much higher speed than my line has ever been capable of, and I could not log in to the BT speedtest.

After reluctantly agreeing to trial a test router, supplied by PN, guess what? All of these symptoms were still there with the different router.

Matt was able to show to his own satisfaction that there is a definite cross-jumpering issue, as the logon identity associated with my line on the radius test isn't even me (nor is it a Plusnet logon at all, nor is it my phone number)!

So, this was escalated to BT Thursday or Friday of last week.

Since then, PN have been assiduous in checking whether or not I intend to keep the test router (In a word, No!) but I have received no information on the progress of the actual fault itself.

Happily, it is causing me few practical problems at the moment, as I seem to have a stable connection at a good speed (dunno how). But I don't want things just left like this, as it is bound to cause problems at some point, if only next time I have speed issues. I CAN'T comply with PN required diagnostics, given that BT speedtest will not recognize me.

Is there any news please? Is anyone even looking at this?

Have a look at this thread on the Plusnet Community forum, particulary replies 27 and 28. May be of some help.

In reply to a post by dieselglider:

Have a look at this thread on the Plusnet Community forum, particulary replies 27 and 28. May be of some help.

Thanks. Close, but no cigar. The suggested workaround didn't work for me either.

PN have admitted there is an issue that needs referring to BT, and I can see as much myself from test results they've shared with me (apparently, my line is incorrectly associated with a completely different username and service - i.e. not me, and not PN) So it's not surprising I'm seeing some problems. The wonder is that it's not much worse! I don't really understand how I still have a sustainable connection, and wonder how the other bod is getting on.

But presumably, it still needs sorting out. The issue at the moment is the fault lying on the queue with no visible progress. The last I heard it was supposed to be escalated to BT, but I have heard nothing about what they said.

I did check in case they had fixed it but not told anyone, but I still can't log into the speedtest.

Migrate to an LLU provider. That will fix it.

What if it was the other person who got migrated?

Free broadband...

what if they dont even know they have this "free broadband" lol

unlucky but lucky all at same time hehe

Edited by deleted (Wed 20-Jan-10 22:46:42)

They do know they have it, because it shows when they logged on, and for how long. So it's not an inactive account.

It's just occurred to me I have their phone number, so I could ring it and ask if they've noticed anything...odd...about their broadband recently.

I can only assume they are having few problems, otherwise they'd be kicking up a fuss with their provider, presumably, and it would have got fixed by now.

How the hell is the radius server authenticating them in the first place?

Ian

In reply to a post by mrblobby:

How the hell is the radius server authenticating them in the first place?

Ian

Hehe, I am not the right person to ask, I'm afraid.

I don't really understand the whole thing. I only know I thought from the start there was something peculiar going on, and even wrote that on the ticket. I'm now sure I wasn't wrong, but don't really understand exactly what has happened, or how it is that I have managed to stay connected at all!

As my connection seems, if anything, faster and more solid this way, I'm wondering if it would be better to resolve the anomaly by switching permanently to the other provider.