...but only to apologise that there isn't any more news, and for Matt to say he's going to ring BT.

I didn't seem to get any e-mail notifications that someone had added to the ticket this time, hence I was unaware of these comments, until I visited the Member Centre on a hunch.

Does it only notify me if the ticket has been returned to me for action, or should it automatically notify me of any change?

It should notify you when a update is added to the ticket, there is an option to 'email customer' with each response, this will let you know that we've updated it.

In reply to a post by chrisparr:

It should notify you when a update is added to the ticket, there is an option to 'email customer' with each response, this will let you know that we've updated it.

Thanks Chris, OK, I will check how I have it set.

I usually do get them though, I think. A bit puzzled why I haven't this time.

T.

Ah, it doesn't look as though Matt has copied you in to the latest ticket update on the account. I'll ask him to update you shortly.

In reply to a post by chrisparr:

Ah, it doesn't look as though Matt has copied you in to the latest ticket update on the account. I'll ask him to update you shortly.

Well, it's OK as I accessed it on the Member Centre anyway, but I didn't get any notification to my inbox, no.

Hi TLM, sorry for the delay in getting back and thanks for your time on the phone.

An exchange engineer has been tasked to investigate the jumpering and the RAS mapping, and should also test and demonstrate when the work has been done.

I'll let you know as soon as we get anything back following that.

No probs Matt.

I had meant to tell the good folks here you'd been in touch, honest.

I thought for a minute you were going to report you had yielded to temptation, and phoned the "other" number.

I don't see why you shouldn't ring the other number. If they take offence it's BT's fault for giving the number to you and it might put more pressure on BT.

Er...it wasn't actually BT (well, not directly, anyway).

I doubt they'd be offended anyway, to be honest - I mean I wouldn't call and be rude or anything, and I wouldn't go into detail of how I obtained their number. I'd just say something along the lines of: "It appears there's been a bit of a mix-up at the exchange, between our two numbers, and I was wondering if you'd been experiencing any problems recently?" I don't think many people would react badly to that.

Anyway, it is supposed to be getting fixed today, all being well. BT are sending out an exchange engineer to check jumpering and circuit-mapping.