How long for a support request to be anwsered?

Hello,

3 days ago i posted a new ticket on the plusnet ticket system, about the problems i am having which i posted in this thread: http://forums.thinkbroadband.com/technical/f/3791922... - After posting the ticket, it said the average response time is just over 2 hours...

After waiting 24 hours, i had no reply, so i rang the business support line, and in all fairness someone answered the call straight away. He noticed that i already had a ticket open, and opened a new one, did some line tests, and took some details, and said he would look into it and post more information to the ticket.

Its now been 3 days since my original ticket, and 48 hours since i rang them, and i haven't had anything back.... surely support shouldn't take this long.

Since im on a business account, i am tied into a long contract. Is there anyway i can get out of this contract given that my isp is doing nothing to help me with the problems i am having?

Thanks

Hi Matt,

I'm sorry about the delay however your fault has been picked up and raised today, there should be an update as soon as we get any more information.