Hi Ian, sorry for not getting back to you - yes, the upgrade is still scheduled in our system for the 23rd. I'll keep my eye on it for you.

Great, thanks Matt.

After all of your assurances Matt the account is still not upgraded. Exactly how do I get the upgrade on this account that was ordered through the website over a month ago? This is getting to be beyond a joke - I did the upgrade through the proper route, confirmed it would happen with you and it didn't go ahead. You then assured me it would go through this month and according to the portal the account still has not upgraded.
The account should be costing £5.99 per month for 3 months but as the upgrade still hasn't gone through it is costing more than that (last month it will have incurred the additional charge for extra bandwidth as well). Please, please tell me how I go about getting this sorted as I am fed up with having to keep an eye on this account due to the upgrades never happening.

Seeing the posts on price rises at the end of the month I assume this is the reason I have been messed around for the last 6 weeks - if you can postpone it then the account will go on the "new" plusnet value product and will be more expensive. Seems like incredibly dodgy and underhanded tactics to me. Maybe it is time to get them to move ISP after all.

Hi there,

Matt is actually out of the office until tomorrow. Please feel free to PM me with the username and I will be happy to look at this today for you to see what has happened with the account change.

I have sent it through to you Adam. Hopefully will be able to get this sorted as 6 weeks to do what should have been done within 2 days is something of a joke.

Hi again,

Please check your PM, I have outlined on there what actions I've taken to fix this.

Thanks Adam. Don't take this the wrong way but I hope not to speak to you again this time next month