They sent my mac to my pn email addy that I never used and not the email addy that all my other correspondence from them went to

In reply to a post by jelv:

You've failed to quote a significant part of the regulations:

The Help Assistant (to which you need authenticated access) actually uses email to communicate with customers which makes the refusal to issue MAC codes via the Help Assistant much more significant. PN are selectively ignoring one method of communication to inconvenience/ignore/fob off customers wishing to migrate out. I'll leave it to OFCOM to interpret their own regulations and adjudicate on the matter.

Anyway, people now know how to obtain a MAC code from PlusNet via the Help Assistant if they don't fancy sitting in a phone queue or they're unable to phone during business hours (which most people do). Its just a shame folks have to go to all the bother of sending a complaint to the ISPA to get them moving.

In reply to a post by jelv:

The T&C's used to say you could write in (I can't find this in the current version) and the help assistant says you have to ring in.

PN are infamous for ignoring their own T&Cs when it suits them, but here are those original T&Cs:

26. Notices

26.1 Any party wishing to give notice to the other under this Agreement must use one of the following mechanisms. No other form of communication will be accepted, unless specifically stated otherwise in this agreement:

26.1.1 To us: using the Help Assistant tool at www.plus.net or in writing to:

PlusNet Plc
Internet House
2 Tenter Street
Sheffield
S1 4BY
UK

26.1.2 To you: at the appropriate website using the Help Assistant tool or email to the address provided to you as part of the service or by post to the address provided by you in the Customer Order.

26.2 Any notice given by the Help Assistant tool or by email shall be deemed to be served on the day of transmission. In the case of written postal notice, notice shall be deemed to have been served on the date of acceptance by signature of the recorded delivery or 2 Working Days after the date of posting, whichever is sooner.

26.3 You are responsible for checking for email sent to the email address provided to you as part of the Service.

TT

Changes like this shows the real reason PN dropped their longer contracts.

They have shown their true colours of years now, but some people still haven't had their eyes tested for colour blindness. But fear not, once they do stop seeing the world in greyscale, they will end up leaving for a more respectful ISP, just like I did.

Edited by deleted (Fri 12-Mar-10 08:53:15)

If it isn't PlusNet's intention to rob people blind then they could simply allow the 5GB to be carried over for use in future months. This simple to set up, as other ISPs have demonstrated.

By declaring that the data can't be carried over, PN merely prove that it's a con. Their only motive for not allowing a carry-over is to profiteer from the many users who need much less than an extra 5GB to see them through to the end of the month.

The law should be simple on this: if you buy 5GB of data, they should be yours to use when you like.

If I were a PN customer, I would do two things very quickly:

1. Complain to OFCOM about this malpractice
2. Ask PN for my MAC.

There are many better, customer-oriented and law-abiding ISPs out there. Get away from PlusNet and smell the roses -- unless you're a masochist.

Does this mean a change of contract so people can leave mid contract without paying any additional charges ?

All Plusnet residential contracts are now 10 days so arguing about whether you get out mid contract as getting and using a MAC would probably take longer than that anyway!

I suspect a number of people will be asking for their MACs when they get stung for the first time.

Edited by jelv (Sun 14-Mar-10 16:31:15)

It still might be a method of avoiding the add on charges if leaving prior to 12 months?

I can't see it working for people who bought a router from Plusnet on the deferred payment with write-off if they stay a year - it's pretty clear that that they have accepted the hardware and should have to pay for it.

The 'discussion' could get interesting regarding some of the other deferred charges however which are not as clear cut - but I can't remember seeing posts from anyone who has succeeded.

I can't see it working for people who bought a router from Plusnet on the deferred payment.....

The router is free isn't it, providing you stay for 12 months? If at the time you entered the contract extra GB's were priced at £1 per GB, then PN decide to up that to £5 minimum, that is a change to your detriment and voids the contract. I would even suggest you have a valid claim for refund of the router post and packing charges