Unfortunately (afaik) the number is only attached to the line as long as the line is active - if the line is disconnected the number returns to the pool of available numbers that the provider can use. As such there's no number available on the line for us to port across.

In reply to a post by orbrey:

Unfortunately (afaik) the number is only attached to the line as long as the line is active - if the line is disconnected the number returns to the pool of available numbers that the provider can use. As such there's no number available on the line for us to port across.

I'm not liking this, but I've resorted to ordering a new line from Plus.net. Any idea how long I can expect this to take. The guy I spoke to didn't know.

Got mine done in about 7 days, took another day or three for Plusnet to activate the ADSL on it.

Given you can only have the sky phone line and broadband if you keep the TV package, then it looks like Sky cancelled all three.

Migrating away the phone and broadband before cancelling the TV package would probably have worked better.

Is it Skys fault, or of your own making, hard to know without seeing all the converations that took place. I'm sure you did not intend to cancel the phone, but this is one of the problems of bundles where things are so interlinked

Was it originally a Sky number? Or one that was ported to them from BT? You will have more chance of getting it back if Sky were the issuing company to start with.

Matt