Connection problems

We have been having problems this evening with our connection. Pages are not loading. For example, if we try and load a video on YouTube it stutters and buffers. Facebook loads the pages in bits and pieces and sometimes it freezes. I have rebooted the modem and router but it hasn't made a difference.

I'm on the Milton Keynes exchange SMBT.

Speed tests showing no sign of any problems? Packet loss on pings?

In reply to a post by MrSaffron:

Speed tests showing no sign of any problems? Packet loss on pings?

Our connection is barely getting above 3Mbps according to speed test. Net. Having to post this on 4G as the fibre is unusable.

I have logged a fault with Plus net so all we can do now is wait.

Is the landline phone OK?

Yeah, landline is OK. No noise and just made a call from it.

Turns out our friends next door on plusnet have the same issue.

There's this interesting thread currently running. It may be relevant.

Edit - Probably not.

Edited by RobertoS (Mon 11-Jan-16 21:19:30)

I'm in MK and I am having what I can only describe as brown-outs in my speed, nothing wrong with my connection to the exchange.

Reconnecting to plusnet seemed to improve things a bit, speed was all over the place, now it just dips out occasionally.

I wonder if you and he have been moved to the new network ....

I wonder if you and he have been moved to the new network ....

Would trace route not reveal this ?

C:\Users\conor>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.90]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    10 ms     9 ms    10 ms  lo0.11.central11.ptw-bng01.plus.net [195.166.128.171]
  3     9 ms     8 ms     8 ms  irb.11.PTW-CR02.plus.net [84.93.249.18]
  4     8 ms     8 ms     8 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *     ^C

And whatever happened it occurred at 9pm Sunday...

BQM from Sunday

link doesn't work
from a post by Bob Pullen one way to check is to look at closed tickets on your account

I'm getting a similar Tracert..



C:\Users\John>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.71]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms PNHUB1 [192.168.1.254]
2 27 ms 12 ms 12 ms 195.166.130.211
3 12 ms 11 ms 11 ms link9-central10.pcl-ag06.plus.net [84.93.249.177]
4 12 ms 12 ms 12 ms ae1.ptw-cr01.plus.net [195.166.129.0]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.

Edited by deleted (Tue 12-Jan-16 23:15:27)

My Broadband Ping

and this is Monday.

My Broadband Ping

And its the same right up to today.

Obviously an issue you got, but dont use bbc for diagnosing as they currently blocking icmp/udp.

I checked the BQM and its now shows this.

My Broadband Ping

Looks like the dropped packets have stopped.

I'm at work so can't test it till later but it certainly looks healthier.

Edited by ConorMK (Wed 13-Jan-16 12:52:28)