A Broadband Cease order is currently progressing on which pr

Congratulations Plusnet - I cancel due to the price increase and your CSA puts a cease on my line, so I cannot get a new ISP sorted tonight. Thanks a Bunch.

I didn't ask for a cease.I am cancelling due to price increases.
I've responded on the forum and to the ticket, so hopefully they can fix the mistake made by the CSA.

Not Happy.....

Edited by blfamily (Tue 02-Aug-16 20:49:44)

Er, should have just contacted another ISP and asked them to migrate you to their service.

In reply to a post by BatBoy:

Er, should have just contacted another ISP and asked them to migrate you to their service.

Indeed they have done what he asked for!

I don't think so as then the moment they got the request from Superdooperfast ISP, they would demand the cancellation fee of 16 months worth of contract. The email says I can cancel, but does not mention anything about cease. I'll see what they say in the morning.

In reply to a post by blfamily:

I don't think so as then the moment they got the request from Superdooperfast ISP, they would demand the cancellation fee of 16 months worth of contract.

That's when you tell them you are cancelling due to price increases, as it says in the email.

I did!!!!!

So you've already requested a migration?

no, I did what the email said
We hope you’re happy with your products and services but if you do decide to leave because of these changes, we won’t apply any early termination charges. All we ask is that you call us to tell us within 30 days of getting this email and give us 14 days’ notice.^

I got this email back

We�re sorry you�ve decided to leave us because of the changes we�ve made to our home phone pricing and call rates. As agreed, because you�ve told us within 30 days of receiving the email we won�t be applying any early termination charges.

and this

This email is to confirm that your cancellation request has been processed.
Your account with us will finish on 16/08/2016.


Nothing in either says anything about a cease order. I did read on the PN Forum that someone got an email charging him some £200+ because he migrated BEFORE he contacted PN. So if he did that, and got that email, then I've done right? Oh and I'm not being charged a cease fee!

Edited by blfamily (Tue 02-Aug-16 21:55:53)

The Plusnet T&Cs say they accept the new provider's order notification as notice of cancellation and they schedule the migration to take place after the 14 day notice period.

In which case the email & the T&C contradict each other. The letter says ring to cancel, the T&C says you don't.

The CSA didn't ask me if I was going to give up on FTTC or whether I was migrating.

I'll get it sorted tomorrow, got to do something on my 51st birthday, so why not phone Sheffield....

TBH I might just reverse this and stay as is, buy myself a quality router and hope I get on the new network.