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Standard User grumpyapothecary
(newbie) Tue 23-Aug-16 22:30:42
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Plusnet-- Unrequested Cease on Line


[link to this post]
 
Am now with Plusnet FTTC and have been thinking about moving.
Have looked at Idnet-Uno-Cloudscape and on each site entered phone number to see what is available.
When I tried Uno it showed " There is currently a cease order in progress on the line currently which will prevent any new orders being placed."
I had not contacted any of these Providers but had only Browsed their sites.
I realise the problems which could be caused by an unwanted cease on the line so I tried BT availability checker and it stated --"There is currently a Broadband cease pending or in progress against this line. This cease is due to complete by 26th August 2016."
Then Contacted Plusnet Chat Line and explained situation to them but they assured me there is no Cease On my line.
Is this OK or should I be worried?
Thanks for Advice
Standard User David_W
(fountain of knowledge) Tue 23-Aug-16 22:49:20
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Re: Plusnet-- Unrequested Cease on Line


[re: grumpyapothecary] [link to this post]
 
If you are still on Plusnet's 40/20 service, it is possible that the 'cease' is actually a pending change from 80/20 (capped by Plusnet to 40/20) to 55/10. I don't know whether everyone on 40/20 has been moved yet.

You would have hoped Plusnet could explain what is happening.



ZeN Unlimited Fibre 2 with native IPv6
thinkbroadband speed test : speedtest.net : thinkbroadband quality monitor IPv4 IPv6
Standard User WWWombat
(knowledge is power) Tue 23-Aug-16 22:59:14
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Re: Plusnet-- Unrequested Cease on Line


[re: grumpyapothecary] [link to this post]
 
There's a second reason why PN might have put a cease on your line, without your account ending. That's the possibility that PN are moving your from their old BT-PN interconnect, onto their new BT-PN interconnect.

This is because PN are shifting from a "Shared WBMC" network to a "Dedicated WMBC" network, which affects the way that BT wholesale pipe the data between Plusnet and your exchange. unfortunately, that shift is best done "under the hood" with a cease-and-reprovide ... which isn't fully invisible.

http://forum.kitz.co.uk/index.php?topic=16711.0

If this is the case, then you might find some odd "closed tickets" on your account...
https://portal.plus.net/wizard/?p=search


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Standard User grumpyapothecary
(newbie) Tue 23-Aug-16 23:01:36
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Re: Plusnet-- Unrequested Cease on Line


[re: David_W] [link to this post]
 
Yes I am on 40/20 service and have not been moved yet.
I did wonder if this " Cease" had any relevance to the change but on the Chat Line this was not mentioned.-hence the concern.
Thanks for your reply and hopefully you are correct.
Standard User IanBB
(committed) Tue 23-Aug-16 23:03:40
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Re: Plusnet-- Unrequested Cease on Line


[re: grumpyapothecary] [link to this post]
 
It could also be Plusnet moving you to their new network, I've seen that mentioned a couple of times on the Plusnet forum.

Only way to find out is ask them.
Standard User grumpyapothecary
(newbie) Tue 23-Aug-16 23:14:38
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Re: Plusnet-- Unrequested Cease on Line


[re: WWWombat] [link to this post]
 
Thanks WWWombat for that Link-It's News to me but another possibility.
Definite Lack of Communication from Plusnet.
So seems I have no need to be worried.
Standard User grumpyapothecary
(newbie) Tue 23-Aug-16 23:31:55
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Re: Plusnet-- Unrequested Cease on Line


[re: IanBB] [link to this post]
 
Thanks IanBB I have now looked on Plusnet Forums and same Problem has been mentioned.
I will check with them tomorrow,
Standard User Spud2003
(fountain of knowledge) Wed 24-Aug-16 14:20:44
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Re: Plusnet-- Unrequested Cease on Line


[re: IanBB] [link to this post]
 
That's highly likely, exactly the same thing happened to me while researching ISPs, after speaking to Plusnet they confirmed it was related to moving to their new network.
Standard User IanBB
(committed) Wed 24-Aug-16 19:37:01
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Re: Plusnet-- Unrequested Cease on Line


[re: grumpyapothecary] [link to this post]
 
Didn't take them long to answer!
Standard User ChrisAO
(member) Thu 25-Aug-16 09:32:52
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Re: Plusnet-- Unrequested Cease on Line


[re: grumpyapothecary] [link to this post]
 
As was mentioned by WWWombat check your account tickets by logging into the Member centre Open&Closed Tickets

ChrisAO
Plusnet customer since June 2003.
Standard User georgelnx
(regular) Thu 25-Aug-16 09:58:15
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Re: Plusnet-- Unrequested Cease on Line


[re: grumpyapothecary] [link to this post]
 
@grumpy
If this is a swap to the new network then I would pay careful attention to your line speeds after the event. Also if you use the Think Broadband Broadband Quality Monitor, I would watch that carefully too.
There is a long lasting thread on the Plusnet forum where people on the new network have having issues with massive packet loss and has been ongoing for the last 3 weeks. There is currently no solution and Plusnet are still investigating.
One work around has been to get a static IP as this alters how your link is routed through Plusnet's networks.
So just make sure to keep an eye on your line.
The thread is https://community.plus.net/t5/Fibre-Broadband/High-p...

Standard User RobertoS
(elder) Thu 25-Aug-16 10:49:18
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Re: Plusnet-- Unrequested Cease on Line


[re: georgelnx] [link to this post]
 
AIUI having a static IP address on PN puts you back on the old network. Or maybe it is no longer available for new issue?

They posted that those on static are not being moved. This will be because they don't actually issue a static IP address as such. They hold a fixed one in the account and override the dynamic allocation. As the dynamic allocation on the new network appears to be at the BRAS instead of in-house that isn't possible.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User Oldjim
(knowledge is power) Thu 25-Aug-16 12:23:22
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Re: Plusnet-- Unrequested Cease on Line


[re: RobertoS] [link to this post]
 
I thought that they were being moved but that the tracert would go the old route so that you couldn't spot the change
Standard User georgelnx
(regular) Thu 25-Aug-16 12:30:29
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Re: Plusnet-- Unrequested Cease on Line


[re: Oldjim] [link to this post]
 
I've read that too on the multi page new network thread. It was also indicated that the static IPs would be migrated later in the process not at the same time as others on the same exchange.
But as Plusnet are trying to keep everything secret about this process, who really knows what is happening? GCHQ are more open smile

Standard User RobertoS
(elder) Thu 25-Aug-16 13:41:20
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Re: Plusnet-- Unrequested Cease on Line


[re: georgelnx] [link to this post]
 
I hadn't read that far, as I haven't looked at it for a while.

I assume that they are being moved later then once they have set up a true static IP address system. Rather than the pseudo-one currently used.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User grumpyapothecary
(newbie) Thu 25-Aug-16 14:32:27
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Re: Plusnet-- Unrequested Cease on Line


[re: grumpyapothecary] [link to this post]
 
Was Upgraded to 55/10 yesterday but Cease was still on Line
Plusnet have confirmed that this is because I am due to be transferred to new network.
Many thanks to all for help and advice and will check line speeds after change over.

Edited by grumpyapothecary (Thu 25-Aug-16 14:36:59)

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