I think on the theme of this thread, it's worth this link to your post about the new mobile phone mess
. With the OP of that thread also relevant.
More chaos, with one of the faults the many-years-existing problem of simple error correction of a simple website error. In this case a single character missing from a link. Response "We're aware of the technical issues with some of the links provided via our website. We're working to get this resolved as quickly as possible and we'll keep you updated"
So a vital link not checked, and now needs to go onto the priority assignment queue awaiting a weekly committee meeting; then that forwarded to the next task assignment committee meeting a week later to assign it to a team leader; who receives weekly schedules of new work and then adds it to the bottom of a team member's list for the priority level assigned 2-3 weeks earlier; who in a few weeks adds the missing character to the link and tests it once then sends a completion ticket to the team leader, and back up the system to the mod being incorporated into the next website update at the end of January, having missed the end of December one.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
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