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Just joined plusnet today on my other line and
website down/members centre down
internal system down
line has been moved over now at 39999/2000
put in router details = not getting any connection
Phone up and the robot said my internet isn't ready to be working just yet
Support can't offer account advice because system down
Is this typical of plusnet these days? not been a customer here since 2010.
AAISP FTTC - 80/20 *TP-Link W9980*
Three - 4G *Huawei Honor 8*
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Website still down, with a holding page rather than a 404.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/16365Kbps @ 600m. BQMs - IPv4 & IPv6
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Website is back up. Maybe the rest is?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/16365Kbps @ 600m. BQMs - IPv4 & IPv6
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Register (or login) on our website and you will not see this ad.
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Still down. But message now is more "taken down for maintenance" than "oops something went wrong"
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It happens every other blue moon. But its annoying when it catches you. And, while it is easy to get through on the phone now ... You just know it won't be when things start going later.
I had to do a power cycle on the router this morning, and it won't now auth. Bad timing...
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Interesting. When I posted that it was back up, it was showing offers expiring in 6 days, 13 hours and ....
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/16365Kbps @ 600m. BQMs - IPv4 & IPv6
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There is a new ADSL offer that was due today, but cannot envisage an offer change like that taking down a whole site, unless it was rolled in with lots of other changes.
No idea what issue is, but Virgin Media are also known for breaking site with updates though usually for a shorter period.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yes, it's back up now, with 13 days 10 hours plus a bit and £50 cashback. But very strangely, (possibly wrongly?) the next product down is the standard one, more expensive with a longer minimum term. I see no sense in that being there.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/16365Kbps @ 600m. BQMs - IPv4 & IPv6
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heh its there a third time also 
The deal gets worse as you scroll down.
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Taken a leaf out of the TalkTalk lets confuse people book (PlusNet always has been a bit confusing if you don't realise about some of the various options).
The TalkTalk scenario is longer contracts are sometimes more expensive, but you get a fixed price for that period, and was in response to people wanting certainty of pricing, though don't believe the PlusNet offer is a guaranteed fixed price
What you see varies depending on route to offer, i.e. our official link is somewhat simpler.
Edited by MrSaffron (Wed 04-Jan-17 13:49:36)
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Uh uh!
The third one is "no contract".
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/16365Kbps @ 600m. BQMs - IPv4 & IPv6
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Ok so all connected but
wasnt plusnet moving everywhere to 55/10? thats my speed estimate but i'm on a 39999/2000 sync.
AAISP FTTC - 80/20 *TP-Link W9980*
Three - 4G *Huawei Honor 8*
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No, Plusnet offer 40/2 or 80/20
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Anyone who contracted when the cheaper fibre option was 40/20 (provisioned as 80/20 but then download capped at 40) has been moved to 55/10. That's only for those specific existing users and it has never been a sold option.
jelv
AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016)
Telephone rental: Pulse8
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Hence why its a small bump on our speed test graph compared to the much larger on with BT Retail perhaps 5 to 10% of FTTC user base is my estimate
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Anyone who contracted when the cheaper fibre option was 40/20 (provisioned as 80/20 but then download capped at 40) has been moved to 55/10.
I fall into that category but BTW test still says:-
"Download speed achieved during the test was - 36.63 Mbps
For your connection, the acceptable range of speeds is 27.07 Mbps-38.67 Mbps .
Additional Information:
IP Profile for your line is - 38.67 Mbps
Upload speed achieved during the test was - 7.02Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps"
I've never achieved more than ~38Mbps download and ~7Mbps upload so when the change was announced it was irrelevant to me anyway.
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