I was right. They are still getting it wrong.

Hopeless.

3 days until my next bill. Will Plusnet get it right for once or will it be another overcharge and restrictions on the service? I know where my money would go if I were a betting man... I'm currently £60 in credit so there shouldn't even be a charge this month...

Another month. Another incorrect bill. Another phone call.

My billing still ongoing issues with no fix yet since October 2018. No bills yet since October 2018. Have to say this is the worst I ever been with PN. How on earth they went 9 months with no fix yet?

At least Plusnet will only collect up to 90 days of back-payment on affected accounts.

Did plusnet metion this?

Yes, it's been stated several times in their community forum.

I have not had a bill since December 2018 , Plusnet still insist its only a small number of customers ? but everyday some posts on Forum and all they get is the generic SORRY i am surprised Ofcom has not fined them again

An interesting thought . Fine an ISP for providing free broadband and perhaps phone service too.

Some people are being overcharged every month (discounts not applied correctly etc). That would seem to be the more serious issue of the two.