Normal Sales reps have relatively little flexibility.
They may have changed their setup, but Plusnet Retentions staff in the past seemed to have individual targets and budgets each month. Once they’ve used it, or a fair bit of it, they can’t be generous. People ringing at different times or on different days could often get a far better deal than they had been offered previously.
It might be worth seeing what different Retentions reps can do for you.
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