I know this is mentioned in another thread about Plusnet withdrawing from offering broadband without line rental, but I thought a more general thread was appropriate.
Not least because I'm helping a friend out, and I cannot work out what prices may change for them!
The blurb says this...
Our new broadband prices are reflected in the table below. The price you pay depends on the part of the country you're in, as certain areas can receive a faster connection than others. These areas are called Market A and Market B. You'll be able to tell which one you're in based on your current monthly price.
However looking at their bill, it doesn't seem to match up with any of the current prices shown!
They are on a Market B exchange, are now out of contract and - as shown on their bill - pay £18.99 for line rental plus £15.99 for Unlimited Fibre (so £34.98 total).
£15.99 doesn't appear anywhere on that list! They aren't on any retention deal. I can't work out what price rise they will be subject to.
(I've also just seen the many references on this forum to recent billing issues - if they've been caught up in that then they haven't noticed! I guess that might warrant further investigation.)