I need to unfortunately contact Plusnet which I usually use the online chat option but this is never available and it says to use Twitter @plusnethelp or phone them.
Does anyone know if the chat does work when they have enough capacity? I have twitter but have never posted a tweet or a direct message what do I actually do if I want to try this method? Just direct message them or do I need to do a normal tweet first or what?
Or do I need to just suck it up and phone them, probably wait ages and then have nothing in writing.