PPPoE down

Help! PPPoE are down unable to connected to internet as hub one still connected to fibre but couldn't get on plusnet network

Has anyone got broadband down?

00:02:19, 12 Nov. (******.******) PPPoE is down after 9359 minutes uptime [Disconnected]
00:02:17, 12 Nov. (******.******) PPP LCP Send Termination Request [Peer not responding]
12:02:31, 05 Nov. ( ***.******) WAN operating mode is VDSL

Using my backup mini wifi 4G router to use smarty unlimited sim only to internet via pc as it really annoying there is no plusnet tech support for 24/7. Useless PN

Good job I got backup 4G with smarty unlimited

https://www.thinkbroadband.com/speedtest/16051437748...

Edited by adslmax (Thu 12-Nov-20 01:17:41)

Internet back on now

01:32:56, 12 Nov. (******.******) WAN operating mode is VDSL

Must be BT maintenance work!

1. Product name:Plusnet Hub
2. Serial number:+******+**********
3. Firmware version:Software version 4.7.5.1.83.8.237.2.2 Last updated 10/11/17
4. Board version:Plusnet Hub One
5. DSL uptime:6 days, 13:45:22
6. Data rate:19999 / 79903
7. Maximum data rate:23148 / 77725
8. Noise margin:6.0 / 4.0
9. Line attenuation:12.6 / 10.9
10. Signal attenuation:12.5 / 10.9
11. Data sent/received:15.7 GB / 75.5 GB
12. Broadband username:********************@plusdsl.net
13. 2.4 GHz Wireless network/SSID:*************** 2.4GHz
14. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 300 Mb/s))
15. 2.4 GHz Wireless security:WPA2
16. 2.4 GHz Wireless channel:*
17. 5 GHz Wireless network/SSID:*************** 5GHz
18. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:WPA2
20. 5 GHz Wireless channel:**
21. Firewall:Default
22. MAC Address:**:**:**:**:**:**

Edited by adslmax (Thu 12-Nov-20 01:51:39)

Thought you had access to 24/7 support with your disability web page......

In reply to a post by Bryer:

Thought you had access to 24/7 support with your disability web page......

No they only open 8am to 8pm Mon to Fri only no longer 24/7