2 weeks without service :(

A friend of mine is with Plusnet and he hasn't been able to use the service for just over a fortnight now. Plusnet has stated it's a problem at his local exchange and there waiting from an update from Tiscali!?!
He's asking me for advice as what he can do to try and speed things up but I'm no expert so I'd though I'd ask you guys
Any help greatly appreciated!

Pray ..... its pretty much your only option.

Sorry ... welcome to PlusNet

Ask for a transfer back to IPStream. Don't take no for an answer, they should do it. You really don't want to be on PN/Tiscali LLU, working or not.

sorry to hear you are having problems

try asking via private message http://bbs.adslguide.org.uk/sendprivate.php?Cat=&User=mrblobby&Board=&Number=&what=online&page=&view=&sb=&o=&fpart=&vc= (mr blobby to see if he can help)

if not try registering and using this site

http://usergroup.plus.net/forum/

Ged

Your reply justifies the claims of some that when someone posts asking for help with a problem it is used to have a go at the ISP, and does not address the posters query in any way, certainly does not encourage the OP to post again with that sort of flippant reply I would have thought.

Suggest that if some relevant support cannot be offered desist from posting and let those who want to help do so. That is what our BBS is primarily set up for.

Hi

No offense meant personally because I imagine moderating something the size of AG must be something of a Herculean task and I applaud you for even attempting it.

But do you not think that your comments and suggestions are perhaps a little late even though they are perfectly correct...... I mean what do we have now: the CS staff have left....... the forum is only just holding onto PUG contributers, and the original poster in this thread has been only one of a few genuine queries I have seen in this forum for a good while and unfortunatly recieved a reply that was for me fully expected: but to address the balance they did recieve a couple of helpful replies.

As I said there is no offense meant.

what do you suggest i say sad?
Sure post here - we know that wont work*
Sure call then - we know that wont work as the queue is about 2 hours long *if* you get onto the phone system.
Sure raise a ticket - we know that wont work as the ticket queue is about 1 and a bit weeks delayed.

The OP has already done all they can, the rest is up to the luck of god as to how well it gets handled and for that - praying is about the best you can do.

It';ll certainly get resolved, yes, but wether it will be resolved this month or not is entirely up to luck. IMHO.

do you know if he got an email about being moved to another provider? If not then he has a good case.
I would suggest a complaint to the ISPA, that should get PN's attention. Tell PN that if the line isn't fixed in seven days you'll cancel the account and take them to the small claims court. PN maintain that they will move a customer back from LLU if it is not fixed in a reasonable time - but no one knows what PN call reasonable. I've seen a lot of posts of people without any service for weeks and I don't think thats reasonable.
Unless PN can give a time frame for his line being fixed he's got nothing to loose.

Bob

IMHO the only reason that posting here in the past got things resolved was because PN saw it as bad press and therefore it was in their interest to get things sorted. Now they don't see AG as a useful marketing channel due to their own bad management, so they no longer post.

Bob

Which doesn't mean people should give up trying to help, for some problems where the end-user is perhaps not aware of all the technical bells and whistles, other posts can and should try to help out, to at least allow them to add more relevant information to any tickets they submit.

We are digressing away from the original posters requirements now I think.

Andrew