I agree, I was replying to Iantan9's reply to Sadoldman...

Bob

Post his ticket details on here - The Comms reps stiill keep an eye on this forum I think.

Does your friend get a sync signal at all or will not now allow you to log in?

There are some settings that you can change on the router to see if their previous IPstream settings were set up incorrectly.

Information taken from http://usertools.plus.net/tutorials/id/7

Setting up your ADSL equipment

As soon as you get your equipment, you can configure it. Details of how to do this should be included with the hardware. Please note that our support team will only be able to help with the basics of getting a single PC online. During setup, you will require a number of settings, some which are general to all ADSL in the UK and some which are PlusNet specific.

* General UK ADSL settings

VPI = 0
VCI = 38
ADSL Modulation: Auto, G.DMT or ANSI T1.413
Encapsulation Mode: PPP over ATM (PPPoA (PPP over ATM)- RFC2364) VC-MUX
Authentication: CHAP

* Specific PlusNet Settings

Modem username: [email protected] or @plus.net
Modem password: password
Primary DNS Server: 212.159.13.49
Secondary DNS Server: 212.159.13.50

Hope this helps!

>>>>>>what do you suggest i say sad?<<<<<<<

Nothing.

The OP had asked for help, you feel you had none to offer, so why post?

I would recommend leaving your ADSL hardware to obtain the DNS IP addresses automatically, putting in manual ones makes using things like the BT test logins more difficult

Andrew

Firstly can I say thank you to everybody who has offered advice. I will definitely work my way through them with my friend. Just to answer some of your questions -
1) He is using the BT Voyager modem (I think it's the 105 model) supplied by Plusnet and the 'Data' light never illuminates (the other light does though). The same thing happens when trying to connect with a Speedtouch modem I had lying around. We get the following error on both - Error 0721: Remote Computer Not Responding.
We have gone through all the settings numerous times and tried reinstalling but with no joy. Haven't tried connected with a router as we haven't got one

2) The Plusnet question ID is 19839313

3) As far as I know he didn't receive any notification about being moved to another provider, but I will check this with him.

Does the fact the Plusnet are waiting to hear from Tiscali mean he is now been switched over to the Tiscali LLU? Is he within his rights to ask to be moved back to whatever it was before?

If Plusnet say they are waiting to here from Tiscali, it means you've already being switched to their LLU platform, and the problem looks like it may one of the somthing like 10% (or is it less) that have problems when switching to the LLU platform.

Getting this fixed does seem to take longer than ideal for what is suppossed to be a smooth switch over

Andrew

In reply to:

---

Getting this fixed does seem to take longer than ideal for what is suppossed to be a smooth switch over

---

Diplomacy in the extreme .

Edited by wingco1 (Wed 02-Aug-06 14:09:13)

if he did not get an email saying that he was being moved to llu and given the chance to opt out, then he should be able to request to be moved back to BT. If PN refuse go to the ISPA
try posting the ticket details to ian wild or james on the plusnet forum or pug forum to see if you can move it along.

Good luck

Bob

On the PUG Forum there's recently been a post from Penny (a member of PUG - PlusNet User Group) where she asks for anyone who is on LLU and has been without service to add to the thread.

Looks to me as if your friend's situation fits the bill.