Just a quick update!
My friend has now been without service for over 3 weeks and the only response he can get out of Plusnet is -

"Please accept my apologies for the delay in further updating you.

I have now chased this issue up with our wholesale providers, and they have advised that they are currently investigating the issue further.

As soon as we have a further update we will let you know."

This seems to be the standard response as he's had it four times now. Plusnet also ignored his request to go back to BT IPstream. He's now thinking of changing ISP but will he get the same problem if they use Tiscali LLU as well? Does an ISP have to tell which wholesale provider they use?

I don't think any other ISPs apart from plusnet use tiscali LLU.

Edit: and obviously tiscali themselves.

Edited by mr_mojo (Mon 07-Aug-06 17:14:26)

Your friend should send a recorded letter to the Director of Customer Service at PlusNet threatening legal action within 7 days unless he is either migrated instantly back to BT IPStream at zero cost or given a free passage out of PlusNet -- in either case together with refunds of his subscription for the period he has been denied service (which days and amounts should be itemised in the letter).

If he gets no response to that letter he needs to invest

In reply to:

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I don't think any other ISPs apart from plusnet use tiscali LLU.

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Eclipse are VERY STRONGLY rumoured to use them too (going by the disconnects, etc i am getting it seems likely)

Purdy