Plus.net dead?

Hi

Since early this morning our connection has dropped and wont connect.

The customer service line just rings and rings (just got a service annoucement saying something is broken (using another connection!))

The most telling thing though:
http://www.plus.net/support/broadband/network/broadband_bandwidth_usage.shtml

On the last chart - both the red and black lines have hit ZERO at about 8am today - suggesting that Plus.net have dropped all their customers.

Anyone else having problems?

Mine was working fine until I came to work at 7.55am

Just got this (yay Nildram still works!)
- -
Service: Internet Connectivity
Posted: Thu, Aug 17 2006 at 08:20:46
Subject: Connectivity problems (ref 34669) - NEW

We are currently investigating a problem with connectivity to some of our London services at Telehouse. This may be causing problems with broadband connectivity along with access to servers such as email and usenet.We will post a further update here when we have more definitive information on the problem and its impact.
- -

Sounds like a biggie to me...

http://usertools.plus.net/status/archive/1155799246.htm has just been raised.

Network problems for Metronet users as well...(well, I'm aware of at least two users on different exchanges!)

TTL expired in transit.

You would hope pretty much everything in Telehouse has a redundant hot-swap on standby, seeing as its so important and all...

Plus.net dont really seem any more reliable than any other ISP I have used. In fact I am sure some might have something to say about that... But lets try to focus on the current outage here.

Glad it's not just me with zero connection! It went off about 0810.. The free dialup number doesn't work either!

And now:

Service: Internet Connectivity
Posted: Thu, Aug 17 2006 at 08:59:00
Subject: onnectivity problems (ref 34669) - Update
Our engineers are currently working on an issue effecting several of our services located in London. This is believed to be due to a power issue that may be effecting other companies, rather than just ourselves. This data centre is used to house part of our ADSL platform, meaning that a large number of customers may currently be without internet access and will have problems when they attempt to reconnect. There are also issues with the mysql, ccgi, and two of the caching DNS servers that are used to perform DSN lookups by customers. Part of the email platform is also located here, which means that some customers might experience problems when attempting to send email or access the webmail platform. This also means that our telephone support line is unavailable, and customers attempting to contact us via phone will hear it continue to ring rather than being answered by the phone system.
- -

I like that last bit - they arent even answering the phone, and you cant raise a ticket as your connection is down, and the backup dial up is down. Eggs and basket anyone?

Good job I setup my users with a completely different dialup account...

great redundancy huh?!

My PlusNet connection is still working fine. My router has been connected continuously for days though which might have something to do with it.