Good to see the call centre heaving with staff then eh........

http://www.plus.net/webcams/

From what I've read they say 'may' not 'are' experiencing problems, other Telehouse residents that is.

Andrew

Dont become a victim of your success!

Take a look at the basics guys.

First Mail boxes go missing (No redundancy/poor backup)
Now a power outage which takes out both support line and broadband connection!

It may not be down to you that the power has failed but there are plenty of other companies using tele house that seem to be ok. What have they got that you have not?

This should be a wakeup call or the only Redundancy you will be talking about is the 'p**s poor minimum capped @

From PUG thread:


August 17, 2006, 10:25:02 AM
Customers should now have more joy in connecting. We have by passed a radius issue and we are now seeing 3 BT Centrals as full as well as all LLU Customer having the ability to connect.

Simon Day
Network Improvement Consultant
PlusNet Plc

In reply to:

---

I like that last bit - they arent even answering the phone, and you cant raise a ticket as your connection is down, and the backup dial up is down

---

It got worse. By the time I rang them (~09:15) it didn't even ring; just ~30secs of silence then a continuous tone. On one occassion I did get a BT(?) message "this number is temporarily unavailable. Please try later".

IIRC doesn't their phone system use VoIP and, when it was introduced came in for a lot of flak about this very situation but someone from PN said that they had this covered with an alternative system?

I believe these customers may be back up and running now

Andrew

Seems it went down in stages then. According to the logs on my mail server, the last time it connected to PN was 07:27 (it checks every 3 minutes).

Both suites are in the same room and I would imagine they are fed by the same Telehouse kit. Only two or three other Telehouse customers may be affected, if the outage is only confined to that room. LINX and Netscalibur have presence in there and one other I can't quite remember.

TT

Looks like us BT-loopers are coming back online now too...

Thats almost 3 hours of no ADSL, dialup backup or phone - or option to call PN support I think.

Bye bye bye...PlusNet!

They turned the phones off?! Great service!