Anyone recommend an alternative unlimited access that also provides hosting?

Zen

maybe plusnet's techs actually did some work recently on plusnets suite in telehouse?

so much for plusnet being 2 years ahead of the competition. I'm yet to here of any redundant systems that plusnet actually has in place when their own network falls over.

Amateur should be plusnets new name, the lack of service provision this ISP shows its customers is appalling.

I think people would be surprised at how many providers both service and content do run with similar risks, and by and large don't see this level of problem through luck mainly.

Andrew

http://usertools.plus.net/status/archive/1155813173.htm
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Connectivity problems (ref 34669) - Update
Internet Connectivity
Posted on: Thursday 17 August 2006, 12:12
This is an update to the previous post regarding the recent power outage at Telehouse North. The previous update can be found here:

http://usertools.plus.net/status/archive/1155805932.htm

At 7.50am, there was a power outage at Telehouse North, affecting a number of their server suites. This resulted in two of our BT Central's, our RADIUS servers, CGI Servers and some other services to fail. As a result, half of the customers that we had connected at this time lost their connection to the internet. Because our RADIUS servers were down, we were unable to accept any new connections.

At 10am, RADIUS was restored allowing all of our LLU customers to reconnect, and a number of our customers supplied over the BT network were also able to reconnect. At this time we reached the session limit on our remaining BT Central's (there is a limit in the number of simultaneous connections that each BT Central Pipe can support).

At approximately 11am we were able to revert to our backup telephone system, which is allowing our customers to call the Customer Support Centre, although the Interactive Voice Response (IVR) will not be operational.

We are aware that customers are unable to access their CGI space, webmail, or the 0808 and 0845 backup dialup services. Email for those using email clients such as Outlook Express will continue to work.

We are also aware that the Broadband Bandwidth Graphs are reporting inaccurate data, as the equipment that supplies this information is stored at Telehouse North and has also been affected.

We are continuing to work with the engineers at Telehouse North, and they are supplying us with half hourly updates, and we shall continue to update our customers in regards to the further restoration of our broadband connectivity, CGI, webmail and dialup services.

Kind Regards,
James Bailey
Customer Comms Co-Ordinator
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<cough> Still a few services to bring back then...

From PUG forum:

Reply #30 on: August 17, 2006, 12:30:48 PM

Yep, the friend who asked for the MAC code went down, then up for an hour, back down again.

Beggars belief that they don't even have a UPS so that maintence can happen without downtime. Obviously relying on the DC's UPSes, I'd assume, which in my experience is always a mistake (ask Dreamhost).

The funniest bit is that their backup dialup system is also down.

Info via the PUG forum (pcsni):

Claranet- also affected- state that "Telehouse have now identified the cause of the failure to be a phase supply having burned through........."

http://www.claranet.co.uk/servicestatus/claranet.php

any chance plusnet will give all users a months free subscription due to the constant disconnections ?

Mine has been down since 7:40 this morning and still cant get connected

i signed up to the email alerts from the plusnet usergroup and the amount of emails you get regarding problems is huge !

dont think i will ever go down the IP phone route and that doesnt work half the time either

What about the back up dial up thats knackered aswell

It went dead here at 12.30 - just came back two minutes ago. ADSL signal was OK, but just no connection to servers at all.