Go ask Steve Rawlinson for his comments... I see ComputerWeekly mentioned LINX being OK, but Clara (which is also responsible for U-Net/ Netscalibur/ FreeUK AFAIK) was also affected.

So now your turning this in to a plusnet thing

I know full well what plusnet have got up too, i am a customer after all, are you ? If i can get over it , it begs the question why cant people who have never used them cant

At the end of the day the losers are the forum users that came here for help and got help from knowledgeable people. If you think its fair game and OK , then id say thats selfish for a user of another isp to make .

Sorry ill shut up now

Just fed up with help posts and information posts been used for vendettas . Why someone has a vendetta against a company he has never used god only knows , but still he does .

Thats it from me , please continue

I don't know if you misread my post or are willing to read it in the manner it was written but I will leave it at that because I won't be allowed to post a reasonable observation, that much is clear.

Problem is we now have a thread that is almost a vendetta about a vendetta.

If I lock it who loses?

Replying to some people is actually what they enjoy, they can see the effect they have then, often better to leave well alone, report transgressions privately and let things be dealt with.

In terms of lack of people posting with problems, this may have many reasons, for one being that there are now several places to post about Plusnet, another being a slower sign-up rate than some months ago, a fair few of the problems are described here already with the answer being you need to tell PlusNet, i.e. with the LLU issues self-help is unlikely to fix it, so people don't post. That is even without going into the area of posters who should/should not post.

Andrew

...or it could be that all the other users of Plusnet are delighted with their service.

Well it's a logical explanation.

People don't normally post when they're happy with something though the same isn't true when things go wrong.. but I digress and it'll take this thread off topic!!!

Anyway, my thinking is that it looks like Plus.net were themselves the victim of this incident and there wasn't really much that they could have done short of having a duplicate backup for the service somewhere else..

In reply to:

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short of having a duplicate backup for the service somewhere else

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Not meaning to be pedantic (who me?), but ( ), wouldn't corporate service agreements guarantee this sort of thing, or was it only the residential services which were affected?

I know that residential services get no guarantees whatsoever (it's called money from fools), but surely even a small company can take a small allocation of cash and arrange some sort of redundancy.

"Anyway, my thinking is that it looks like Plus.net were themselves the victim of this incident and there wasn't really much that they could have done short of having a duplicate backup for the service somewhere else."

They have three suites in Telehouse Docklands. Both Telehouse North suites are located in the same room served by the same power equipment. It doesn't take a rocket scientist to work out that the third suite should have been located in another room or floor at Telehouse. The third suite could have been located with another datacentre provider entirely. The effect of this mornings power outage would have been substantially reduced had that been the case.

TT

But they have, they have centrals terminating in THE... What I fail to understand is why they have all their radius servers in THN and why they didnt get one and shift it to THE, its only a 10 min walk across the central area and you can pick up a coffee on the way...