PlusNet billing issues...

A new low for PlusNet surely?

I thought it was a one off to begin with, yet this is now the 3rd e-mail i've had from them for different accounts, the earliest i have so far recieved is for payment screw up on the 2nd of July and the latest is the 13th July.

(The "xxx" is my doing!)


Your username: xxxx

Dear xxx xxx,

Unfortunately, due to a technical error by our card payment supplier we have not collected a payment of

Edited by deleted (Tue 22-Aug-06 17:12:56)

I don't see why it is a new low. A low would of been taking the money twice. As it is they haven't taken any money.
Since it is appears to be 1 months payment missed, taking it in full shouldn't cause much problem to most, but if it did then I would recommend contacting support ASAP.

BTW I note this error has been in the customers favour since the customer would have the money and therefore the interest benefit not Plusnet.

Got to agree there,+net have let you keep your money longer.Would not be as dramatic to call it a new low.

In reply to:

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A new low for PlusNet surely?

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Wonder if Plusnet and HP have the same accounts dept - both seem to share the same "technical issues" with regard to payments!

Just enjoy your 'complete experience'

So now its PNs fault that their supplier forgot to press a button and process a load of BACs payments on a certain day?

Having worked in the banking industry for more years than I care to remember... BACs payments messing up was NOT an uncommon occurance... batches are sometimes late getting processed.

TBH when this sort of thing happens, the company involved dont even bother advising the customer and just take the next payment asap... or take x2 on the next payment date.

In reply to:

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So now its PNs fault that their supplier forgot to press a button and process a load of BACs payments on a certain day?

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What I found interesting was the suggestion that "we were informed by our supplier" rather than "we discovered". Suggesting no checks are made to ensure payments are being processed correctly.

So now its PNs fault that their supplier forgot to press a button and process a load of BACs payments on a certain day?
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It's debatable whose fault it is - but it is without question PlusNet's responsibility. PlusNet are responsible to their customers for all the faults of their sub-contractors.

And in some extreme cases, a sub-contractor fault may also be PlusNet's fault - eg by appointing a sub-contractor who offered a suspiciously cheap service or who had a past history of issues. I suspect that PlusNet may be so impressed by cheap tenders that they may opt to forego the process of due diligence in assessing the sub-contractor's ability to provide the service in a timely and efficient manner. In such a scenario, I would argue that PlusNet are at fault as well as being responsible.

Simon

Simon...

I value your input. PlusNet do need sorting out and bringing back to what they once were...

However....

Bashing for Bashings sake on the smallest issues trivialises the opinions you state..
PlusNet left these forums for that sort of thing, and that was a shame.

can we stick to the real issues and not minor mistakes which WE ARE ALL capable of.

cheers

no offence intended

I was making a general point about blame and responsibility. Perhaps you mis-read it.

Simon