Abysmal Speeds - getting really annoyed now.

Heres my latest speedtest: http://www.adslguide.org.uk/tools/speedchart.asp?id=11561700341348324323

Brilliant Huh??? Its been like this for hours now. I`m on DSL Max and my router is synched at 8128. After 9pm my connection is almost unusable, unless I reboot the router every 2 minutes.

Anyone got anything to suggest or having similar problems?? If not, I think I may be off to pastures new.

Just done a BT Speedtest and the speed is showing at 4341Kbps.
What could be causing this huge discrepancy between the two tests?

Edited by deleted (Mon 21-Aug-06 15:27:37)

Plusnet... if BT are showing 'good' speeds then you need to get plusnet to sort it out. However, the plusnet network is really falling to pieces if you are to believe the graphs, and it's just going to get worse as they've stopped the LLU transfer process which was allievating some of the demand on the network.

"Plusnet... if BT are showing 'good' speeds then you need to get plusnet to sort it out."

Not sticking up for PlusNet, but IMO it may not necessarily be PlusNets fault. If the exchange is busy, someone (maybe more than 1 person) on the same exchange could be downloading one minute and their download(s) could then finish and free up whatever bandwidth from the exchange they were using, thereby giving fluctuating speed test results.

"However, the plusnet network is really falling to pieces if you are to believe the graphs, and it's just going to get worse as they've stopped the LLU transfer process which was allievating some of the demand on the network."

I believe the LLU transfers have only been stopped temporarily (some are still in the pipeline) until PlusNet / Tiscali can ascertain what the problems are which are causing the transition to LLU not to go smoothly.

Rob

"can ascertain what the problems are "

we already know what the problem is - Tiscali

"we already know what the problem is - Tiscali"

Well I suppose I asked for that!

Rob

I dont know what you guys think, but if you ask me, if I have a contract with the ISP -- PlusNet -- it is their problem to sort out the service and not I as a customer to try and troubleshoot the connection beyond switching on and off my router and making sure that this part of the connection is OK.

I dont think PlusNet is sober at the moment... in other posts, they have kept me off service for 1 month... and I am still having connection problems.

Is PlusNet FOR SALE?

Plusnet are in the process of sorting out my problems, they replied quickly and politely so I`ll keep you all posted on what happens.

In reply to:

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I dont know what you guys think, but if you ask me, if I have a contract with the ISP -- PlusNet -- it is their problem to sort out the service and not I as a customer to try and troubleshoot the connection beyond switching on and off my router and making sure that this part of the connection is OK.

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If that is all you are willing to do to try and troubleshoot problems, then you will have big problems should you have something go wrong. It is in the customers interest to be as helpful as possible when trying to troubleshoot a problem. By doing some basic troubleshooting iit makes it alot easier and quicker to nail down the cause of the problem.

In reply to:

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If that is all you are willing to do to try and troubleshoot problems, then you will have big problems should you have something go wrong. It is in the customers interest to be as helpful as possible when trying to troubleshoot a problem. By doing some basic troubleshooting iit makes it alot easier and quicker to nail down the cause of the problem.

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Hey, Scary,
In my experience they do not appreciate the efforts made to help - I posted a load of information about my problems and they did not read it and I ended up being asked to do the same things again and again. I think the problem is theirs, not mine. I pay them to deal with issues - sure I can be helpful, but my cooperation ends when they are not being helpful reciprocally.
I got my MAC and will move.
ATB,
rtX

rtX my comment was mainly aimed to say if all you say you will do is reboot your router then things will take ages. As you say, it is in the customers best interests to be as helpful as possible and yes I understand that as time goes on the willingness to do loads of troubleshooting will reduce, but it is still better to do some testing than none at all.