Sounds like more interest in the bank for you. Why complain?

Edited by camieabz (Wed 23-Aug-06 13:39:59)

In reply to:

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In such a scenario, I would argue that PlusNet are at fault as well as being responsible.

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Define Plusnet's fault in this issue? How exactly are they at fault, if they admitted the problem exists, why it exists, and assured the customer that their service will not be affected in any way? If anything, in this instance Plusnet have done what they could to reassure the customer that there's nothing to worry about.

They are in some respects responsible for their contractors, and have fulfilled their responsibility to their customer by doing what would be expected of any company in this case.

It would seem to me that you (many of you) are now attempting to blame Plusnet for the smallest blip in service, and add it to a list. Why not. It's what you're good at.

He didnt misread it as you well know. You stated that you would argue it was plusnets fault. Perhaps you misread it?

You misunderstood my post. The quote you used referred to the scanrio I was describing, not necessarily to this billing issue.

Simon

So what do you think regarding this issue then?

While I have strong views about PlusNet's eagerness to blame other people for problems it is 100% responsible for, I don't know enough about this specific issue to hold any strong view.

On the face of it, it isn't a "new low" as suggested by the OP - but just another in a long line of foul-ups, some small (as this), some big.

I thought that PlusNet's letter was well-written except it should not have laid blame at a third party's door since the customer cares about responsibility for fixing rather than attributing blame. PlusNet too often behave like schoolchildren when attributing blame.

However, their email raises the possibility that PlusNet's new software may also have let them down.

And since they appear to be able to assure the OP that they have taken steps to ensure that the problem won't happen again, one would have to wonder whether they could have taken those steps before it happened at all.

Simon

"Although the error was made by our card payment supplier, we accept that ultimately we are responsible for the complete experience our customers receive. We take great care in selecting appropriate suppliers and our chosen card payment supplier is a leading provider in their industry. We have also recently invested in an upgrade to the latest version of our payment software. These factors make the issue particularly disappointing. "

I dont see PN shirking responsibility here.....

Yeah yeah yeah.

Have you counted to four

I would if I was angry, but no.

Edited by camieabz (Wed 23-Aug-06 19:17:29)