Plusnet re-structuring

AS reported on PUG it looks like there are some more changes in store.

http://usergroup.plus.net/newsarchive.php

Should be "interesting" next week.


edit: spelling

Edited by adslp (Fri 25-Aug-06 16:39:31)

"Voice of the Customer" - Who writes this stuff?

I wish Plusnet well, and maybe the restructuring will have the desired effect, but as I read that link I'm afraid the phrase "smoke and mirrors" came to mind...

I'm sure there will be quite a few comments on the VotC.

Good or bad it makes you wonder why Plusnet never seem to see the probable reaction when they name things in this way.

But I see that at least they're dropping the "Ask a Question" and going back to "Raise a Ticket". That has to be a point in their favour

"One thing we have been able to find out is that as part of the shake up we will be waving farewell to the familiar Comms Team - and welcoming a new, bigger, team called the "Voice of the Customer" (VotC for short.)"

It might be called something different but will they function any differently?

I did say I had become a cynic in relation to PN and hence why I think that this announcement is another one of the regular quarterly announcements in the hope to pacify a few more, for a few more months with more promises of improvements.

Same here.

"Voice of the Customer"? What carp! I'm not interested in them building newer and bigger propaganda departments, so they can churn out ever more tortuous versions of "mea culpa", and "we're getting there".

I just want them to get back to some grass-roots stuff, like having sound technical staff who can actually resolve things, and the opportunity to speak to an actual human being, instead of being forever condemned to the dire portal and the ticketing wizard, even when you have the most trivial question.

T.

It all means the same thing, so I can't see how it's a point in their favour, just more bureaucratic red tape and PR.

Well, a lot of people complained about the "Ask a Question" thing, and now Plusnet show signs of listening and reverting to the original, they still get slated... some people are never satisfied.

Edited by billford (Fri 25-Aug-06 17:06:30)

"It might be called something different but will they function any differently?" - Answers on a postcard not required.