I think the problem is, it's cosmetic.

I must admit, I prefer "ticket" to "question", but to be honest, I don't really care if they want to call it "sausages": it doesn't affect the quality of service I get, which is the most important part.

I think this unfortunately typifies the Plusnet approach, at the moment. They keep playing around with words, instead of addressing the core problem.

T.

Wildmind's article says: "we have learnt that a major top-down re-structuring of the company is to take place with effect from Monday next week."

The restructuring of the comms/cs function would surely not be classified as a top-down restructuring. Is it too much to hope that the CEO has fallen on his sword at last? If Strafford is out, PlusNet have a chance.

Simon

Couldn't Lee Stafford just go on gardening leave for 6 months and then we'll see if that makes a difference?

If after 6 months nothing has changed then we know that the problem is ingrained in Plus.net and no change at the top will bring results..

Agreed. What a pretentious title. While I hope it succeeds I am not going to hold my breath. Change of title but all the same names including the master of PN spin.

Sounds like a change of seats exercise - no departures and new blood coming in so far then.

Was it the line "victim of the success of PlusNet" that made you think that Billford?

Dammit, a PlusNet rep, formerly of this parish, just PM'd me to give me the bad news: Strafford isn't going anywhere. Some other luckless director-cum-scapegoat is apparently due to carry the can.

Simon

That caused a raised eyebrow, I'll admit

But it was just the general tone of the item. I could be wrong of course, as could all the other critics in this thread. We'll get a better idea next week when the details are revealed, and in the weeks and months after that when the results of any changes become manifest for all to see.

I know what you mean about the general tone, it was like painted as if it was a good thing, like it's part of the plan, not like its something needed doing because the situation is so damn bleak.

Plusnet can paint a picture of roses, for anything I reckon. I wonder if they're gonna be having a staff party to celebrate the "from the top down restructuring"? If its because Mr head honcho is leaving I'll personally send a mega sized bag of party poppers to sheffield!

Poster: pr100 wrote;
Dammit, a PlusNet rep, formerly of this parish, just PM'd me to give me the bad news: Strafford isn't going anywhere. Some other luckless director-cum-scapegoat is apparently due to carry the can.

Simon
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Is it Alistair Wyse their so called Technical Director? let's face it he's ultimately responsible for the CSC group, and all things technical and as 99.9% of all failures over the months have come from that area then I dont suppose it could just be him carrying the can at last. Strafford and Wyse both need to go if they are to survive and take with them the glory title boys who seem to come up with a new name every other week.

What is it next guys "Customers United Network Team Service".

Powerdroid

> I must admit, I prefer "ticket" to "question"

The "Ask a Question" thing confused me when I was trying to find out how to see ticket statuses on the portal.. It's a good change!

seb