How can you say they are communicating more and in the same breath admit that they're not doing it on their own forums and on here.

As for a guest password on the PUG forums, isn't that up to the PUG, not Plusnet?

With respect Ged I thinks a lot of IW`s marketing spin has got to you . He`s a master at it, I say actions speak louder that words. The words we have heard is "It takes time to....", suggests nothing is going to happen for sometime. Recruiting and training new csc people takes time. There appears to be a reluctance to invest in the BB side of the business, in favour of the Software Development, WLR areas.

Apart from Sky, TT, Orange etc., taking a large part of PN`s target customer base, bear in mind when the Ofcom restrictions on BTW`s pricing is reduced I feel sure BTW will reduce prices to compete with LLU.

I find it amusing that PN lambasted BTW for the roll out of an "untested" dslmax product, then migrated customers to an even less robust LLU product . At least with dslmax you can revert to a lower more stable package with little disruption.

So let`s hope PN prove me wrong, then again how long is a reasonable time before improvements should be obvious. In my mind improvements do not mean renaming "questions" back to tickets, or changing a name to "Voice of the Customer" that is just more spin.

"How can you say they are communicating more and in the same breath admit that they're not doing it on their own forums and on here. "

because 2 months ago they wouldnt even communicate properly on the pug ones.

If they did it on here and their own they would spread it 3 times as far. (although that was a personal opinion)

I regularly speak to them now (more for a chat and to catch up on things) so i guess i am lucky in that respect. They have more scope and hopefully that will come.

"As for a guest password on the PUG forums, isn't that up to the PUG, not Plusnet? "

probably, but the PUG obviously have chosen to blacnk some of us by doing this. IMHO if PUG were to abandon the IP only from Plusnet to register, this would show that they have total dedication to the majority. Howevr i would think they have done this to stop any so called abuse from us non Plusnet customers. (alledgely of course)

> > 1) more openess although behind a closed forum
Something of an oxymoron there, I feel...

2) the chance for us to ask questions
You've always been able to ask questions, what about the answers?

3) Refunds on the LLU messups
Have any actually been paid, and have all those entitled to refunds been informed?

4) Free dialup (although this was minimum they could have done)
OK, but most ISPs supply that as standard, I believe

5) spending more on their infilstructure for resiliency
Opinions differed on the value of that, but I'll accept it as I'm not qualified to judge.

6) openeness (for me personnally) by listening
OK, you're one, 799,999 to go

As an aside, it's also a bit presumptuous for them to style themselves the 'Voice of the Customer'

"With respect Ged I thinks a lot of IW`s marketing spin has got to you . He`s a master at it, I say actions speak louder that words. The words we have heard is "It takes time to....", suggests nothing is going to happen for sometime. Recruiting and training new csc people takes time. There appears to be a reluctance to invest in the BB side of the business, in favour of the Software Development, WLR areas. "

Hi wingco u synic you..... If it turns out to be bull, then i will hold my hands up and say i am a sucker. I would like to think i aint been used.... time will tell.

"Apart from Sky, TT, Orange etc., taking a large part of PN`s target customer base, bear in mind when the Ofcom restrictions on BTW`s pricing is reduced I feel sure BTW will reduce prices to compete with LLU. "

Of course BT will reduce prices, but on the other hand what if BT offer

fair comments Bill

either they will pull it off or they will sink, this i believe is their last chance, however i stand by my time table of giving them the benefit of the doubt.

Obviously if there is anything to the detriment of the customer forthcoming i will reraise my concerns :-)

In reply to:

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"Voice of the Customer" yep i though was corny as well, but no matter what wingco, i still like you :-)

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in not a manly way, lol

I hope they pull it off as well, though really for the sake of the customers- I don't give a toss one way or the other about the company itself.

Interesting few months ahead, I feel...