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Standard User soundsystem
(fountain of knowledge) Fri 25-Aug-06 22:57:50
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Re: Plusnet re-structuring


[re: billford] [link to this post]
 
"for the sake of the customers"

you said it all Bill, however i feel concerned for the staff as well, some of them are great!

Happy to be on freedom2surf - 4MB 50gb Cap on GW2
Please do not waste work time playing on our arcade!
Unofficial SKY Broadband Forum
Plusnet Support: 0845 1400200 pass it on! Plusnetters Community

Just a tad happy..a wee bit young
Standard User billford
(eat-sleep-adslguide) Fri 25-Aug-06 23:00:54
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Re: Plusnet re-structuring


[re: soundsystem] [link to this post]
 
Well, yeah, OK

I don't know all the PN CS staff, but I can think of a couple who would have no trouble at all getting a post with another ISP!

~~~~~~~~~~~~
Bill

IDNet with MaxDSL


We often think that when we have completed our study of one we know all about two, because 'two' is 'one and one'. We forget that we still have to make a study of 'and'. - Arthur Stanley Eddington
Standard User soundsystem
(fountain of knowledge) Fri 25-Aug-06 23:02:43
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Re: Plusnet re-structuring


[re: billford] [link to this post]
 
at the end of the day, customers are important, but being an employer myself, i value my staff. IMHO the staff i have dealt with are doing the best they can with blunt tools.

without customers and staff you are no one

Happy to be on freedom2surf - 4MB 50gb Cap on GW2
Please do not waste work time playing on our arcade!
Unofficial SKY Broadband Forum
Plusnet Support: 0845 1400200 pass it on! Plusnetters Community

Just a tad happy..a wee bit young


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Standard User cos1
(committed) Fri 25-Aug-06 23:28:07
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Re: Plusnet re-structuring


[re: soundsystem] [link to this post]
 
In reply to:

...more communication for a start....




On a positive note, I think that some of the technical input, particularly from Simon Day has been helpful to communications.

On a negative note, there have been several promises of communication updates ("Customer Support Centre Update; "LLU fault refunds"), that either haven't happened or happened late.

It doesn't inspire confidence, in my opinion, when expectations are repeatedly set and not then fulfilled, and this is an issue where Plusnet have been previously criticised, which I think should be quite easy to sort, and should have been sorted by now.
Standard User deleted
(deleted) Fri 25-Aug-06 23:28:13
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Re: Plusnet re-structuring


[re: deleted] [link to this post]
 
"Some other luckless director-cum-scapegoat is apparently due to carry the can."

If it is from the top down, then it has to be the Chief Operating Officer.

TT
Standard User deleted
(deleted) Sat 26-Aug-06 00:15:44
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Re: Plusnet re-structuring


[re: soundsystem] [link to this post]
 
Can anyone doubt for a moment that the PUG forum is controlled by PlusNet?

Simon
Standard User deleted
(deleted) Sat 26-Aug-06 00:20:39
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Re: Plusnet re-structuring


[re: lodge] [link to this post]
 
It's worse than presumptuous - it isn't true and could never be true. They are the Voice of PlusNet, no more and no less.

In theory, the PUG should be the Voice of the Customers - but they are too cosy with PN to be trusted to wear that badge.

So, that leaves Ged.

Simon
Standard User deleted
(deleted) Sat 26-Aug-06 00:23:38
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Re: Plusnet re-structuring


[re: adslp] [link to this post]
 
"Voice of the Customer" different name, same old chit?
I hope not, good luck

Standard User camieabz
(legend) Sat 26-Aug-06 00:25:44
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Re: Plusnet re-structuring


[re: deleted] [link to this post]
 
In reply to:

Voice of the Customer" - Who writes this stuff?




The @rse of the Marketing Director it would seem. Oh dear, oh dear.

When angry, count to four; when very angry, swear.

Camie

SAR 715...plusnet...1944 / 248

~ The AG'ers Mugshots ~

~ Camie's Forums ~
Standard User deleted
(deleted) Sat 26-Aug-06 00:31:56
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Re: Plusnet re-structuring


[re: deleted] [link to this post]
 
Is feckless and luckless the same meaning?
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