"for the sake of the customers"

you said it all Bill, however i feel concerned for the staff as well, some of them are great!

Well, yeah, OK

I don't know all the PN CS staff, but I can think of a couple who would have no trouble at all getting a post with another ISP!

at the end of the day, customers are important, but being an employer myself, i value my staff. IMHO the staff i have dealt with are doing the best they can with blunt tools.

without customers and staff you are no one

In reply to:

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...more communication for a start....

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On a positive note, I think that some of the technical input, particularly from Simon Day has been helpful to communications.

On a negative note, there have been several promises of communication updates ("Customer Support Centre Update; "LLU fault refunds"), that either haven't happened or happened late.

It doesn't inspire confidence, in my opinion, when expectations are repeatedly set and not then fulfilled, and this is an issue where Plusnet have been previously criticised, which I think should be quite easy to sort, and should have been sorted by now.

"Some other luckless director-cum-scapegoat is apparently due to carry the can."

If it is from the top down, then it has to be the Chief Operating Officer.

TT

Can anyone doubt for a moment that the PUG forum is controlled by PlusNet?

Simon

It's worse than presumptuous - it isn't true and could never be true. They are the Voice of PlusNet, no more and no less.

In theory, the PUG should be the Voice of the Customers - but they are too cosy with PN to be trusted to wear that badge.

So, that leaves Ged.

Simon

"Voice of the Customer" different name, same old chit?
I hope not, good luck

In reply to:

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Voice of the Customer" - Who writes this stuff?

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The @rse of the Marketing Director it would seem. Oh dear, oh dear.

Is feckless and luckless the same meaning?