This may be obvious but why demand PUG open their forum to others? It is a private club and ADSLG is a public one. Why does anyone need to dilute the customers away from here and play into the hands of PN by diverting traffic from here into their control into PUG or PN Portal?

PS: I have no interest or time to join any usergroup to help customers and although I find it flattering that you would consider putting my name forward I will respectfully bow out,

"Anyway, it may be the case that the powers that be are now no longer looking at running a successful ISP but are courting possible suitors in order to take it over."

A share price drop of 75% over the past few months and still no takers.

Bleak.

You're forgetting that the PUG is run by volunteers who don't have time to check the forums every single minute of every day in order to Police them.

From what I understand, the nature of any forum is that it is meant to bring like minded people to it so that they can discuss matters which would concern them and also people who are in the same boat.

By opening up the forum to anyone you could introduce an element where they have nothing to give but take up a lot of time and resources of the members involved.

I'm thinking along the lines of a Special Interest Group (SIG) and I think that is what the PUG are trying to make themselves in to.

So okay, hypothetically the PUG open up their "borders" in pretty much the same way that the Labour government has allowed the inhabitants of recently introduced new European countries to come here and work, what happens next?

Do the new members add any value to the SIG or do they cause lots of bickering and petty arguing?

I'm not saying that all non customers would be out to cause trouble but judging by what's gone on here in this forum I would say that there are a few who seem to be relishing the opportunity of speading their thoughts even if it isn't really appreciated in any shape or form.

It's still early days yet.. maybe some venture capitalist is waiting for when the prices hit rock bottom then goes for the jugular??

Plus.net only has to keep producing negative news for this downward trend to continue to the point where it really is in serious trouble.

"This may be obvious but why demand PUG open their forum to others? It is a private club and ADSLG is a public one. Why does anyone need to dilute the customers away from here and play into the hands of PN by diverting traffic from here into their control into PUG or PN Portal? "

ADSLG is one of the most respected forums on the net. Plusnet have chosen to remove themselves from here. This has got to have had an adverse effect on their popularity / sign up mechanisms. People come here for help etc, to review their prospective ISP's etc. Plusnet decided to leave here because of the negative criticism etc, howevr they should return and put thigns behind them.

As for the PUG yes it is a closed ship, however as a prospective customer, i cannot see on their site the resolve to put things right. I can however see the things that are wrong. If they opened their doors, they would be showing they have nothing to hide. Rather than signing up to Plusnet and then finding the problems out afterwards.

"although I find it flattering that you would consider putting my name forward"

personnaly i have always valued your input, you have always shown to be level headed, responsible, and reasonable. Why should i not nominate you? You are a credit to these forums as your help is genuine.

Again, too many nice words about me but I can't take credit for them except for:

"your help is genuine"

Because it really is.

"to the point where it really is in serious trouble." - PlusNet's customer growth figures suggest that point has arrived.

all i can say is

a spade is a spade

if i didnt like you or didnt value you i would tell you



edit: effects of alcohol

Edited by soundsystem (Sat 26-Aug-06 01:29:25)

> I can see the ADSL market going the same way, especially now that OFCOM are going to push MACs as compulsory.

I don't see how this will affect PN... If you have a contractual commitment to pay them for something they can simply sue you/send in the debt colllectors. Ok so it means more hassle.. but still. Ofcom mandating MACs is a very unfortunate thing in principle of freedom of commerce but it has to be done.

seb

Voice of the Customer...are these people for real?


The actual " Voice of the Customer " is probably best heard swearing at a telephone that goes through a myriad of menu's and sub-menu's for an hour or more, only for the " customer " to get disconnected.

Until they get this mess sorted, they can call their lousy service anything they like, it will not improve matters one jot.

Why don't these people get sat down in customer services and help reduce the back logs of phone calls instead of having their ever so frequent head banging meetings that achieve SFA to help their customers.

I am soon going abroad for 3 weeks and if things havn't changed dramatically for the better on my return, I am off to pastures green to an ISP where a phone call is answered in 3 or 4 rings, without the need for [censored] titles.