have you guessed the film yet?

Destroying what discussion? You gave reasons and I asked why because I felt the reasons you gave were not valid. I'm sorry if I cannot agree with the attack, attack mob.

should i give you a clue?

begins with

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Judging by the wave of PMs from PN reps to AG members over the past few days, PlusNet are very keen that some of the news posted on the PUG site should also be posted here. But you can't have PlusNet selectively managing the AG forum as if it were their awful newsletter -- leaving out all the stuff they would prefer was never publicised and only posting their spin.

Fwiw, I have - and have always had - read-only access to the PUG forums (not sure how or why) and I have found it very easy not to re-post here all of the same old, sad old stories that customers keep complaining about there, or the fact that they don't get satisfactory answers - or any answer at all in many cases. The place is full of customers who have been suffering for weeks. Hardly any of it is new or newsworthy enough to re-post it here -- and on the all-too-rare occasions that PlusNet do actually come up with a meaningful response, they make sure that it gets posted here too - typically via a PUG member.

The rest of it is the PUG conspiring to delay action which should have been taken by PlusNet weeks and months ago. They run polls on the most minute of details (eg the preferred order of the recorded messages on the automated phone support line) while burying their head in the sand about the big picture, the careless policies, the broken promises... Yes, one or two of the PUG members sympathise with customers whose complaints are too awful to be true and promise to escalate - but there is little evidence that anything actually happens.

To be fair, the tone of the place has changed a little recently since the sycophantic quasi-Potesta editorial about PlusNet's walk-out from this forum, allegedly penned by Liam (and thereby presumably qualifying himself for employment at PN Towers). The news and editorials are now well-written by wildmind and do at least include some realism (thereby presumably ensuring that he will never be offered employment at PN Towers).

But my interest in the PUG forum is purely as an observer. I have no wish to post there and nor have I bothered to arrange for any contribution of mine to be posted there by someone else.

There are plenty of customers now who can easily see PlusNet's failings for themselves, without my help, and some who have realised that litigation may be the best way to get their problems resolved. In any event, the atmosphere there is no better than it was here when PN reps were active - and presumably as a consequence, PN staff don't poke their head above the parapet there very often either - at least not without a tin hat on.

In short, I don't believe that anyone would gain very much on that forum if ex-customers were allowed to post; nor would any ex-customers or potential customers get much benefit from read-only access. In fact, it would give potential customers an alarming view of PlusNet service.

I think they should be left to get on with it. I don't see that they have any obligation to open up the forum - especially when they would be shooting themselves in the foot by doing so.

But I do think that PlusNet reps should return here. This is a public forum and they should be more concerned about it and the effect it has on potential customers.

Simon

I think that you can only defend PN so much on this forum when you yourself are "attacking" them on theirs. What you are posting there is considered as an attack by both you and PN if done here.

BTW, do you deny that PN have major problems and issues and have had them for over 10 months? You come across as someone with a moral basis to shut everyone else up and only to listen to you but you might have noticed that no one has tried to stop you posting.

You will also notice that extremely unhappy customers are not only posting in their own, PUG and this fora but don't forget this forum:

http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=unhappiness&PHPSESSID=

BTW, you might not like other people posting about your current ISP even if they were customers in the past and left because of an appalling service but that is your opinion and we will continue to post when and for as long as we need or feel the need to.

And this is why, even as a customer, I view the PUG as a useless bunch of numpties, whose are there to make the right noises, redirect complaining threads on the "offical" forum and nod every time they're told something will be done.

I am not defending PlusNet - I'm defending the rights of CUSTOMERS to have a forum where outside trouble makers are kept out of it.

The big difference is I am a paying customer so entiled to make comments on the service I am receiving. I would not dream of going onto forums of other ISP's poking my nose into what does not concern me.

The other big difference is I'm a concerned and interested customer where as you are just a trouble making busy body poking you nose into something that does not concern you. You have no true interest in PlusNet or their customers all you want to do is keep stirring up trouble. If you have any interest in ISP customer service or standards you would be on the forums of other ISP's far worse than PlusNet.

Well lets blow smoke up your [censored], just because you don't agree.

Does that matter.

Or is a NDA neeede for the PUG site.?

Yes, but its not open to all customers or advertised to customers.

Like most things PlusNet offer, if you can't find it yourself, I doubt you will get to use it. They seem a little over secretive most of the time.