Well there you go then, there has to be a first time for everything.

Not that at all, I just dislike the way you offer your arguments, sorry discussions and they way that you have decided that ex-customers can not offer or should not their opinions on this forum.

Sorry about that but it works both ways - I don't like the way some people on this forum attack anyone who speaks out against their views and think they should be allowed to say what they like about a company and nobody must disagree.

> The reason people return to BT is because the service they changed to was not as good as they thought it would be. BT did not change the company to get these people back and the same applies to power companies.

Can you prove that to be the case in very single transaction that takes place? Maybe BT has changed something which that particular subscriber weren't happy with before but you can't generalise with such a sweeping statement.

Some people like myself haven't moved over to another home phone supplier because I have been able to see the pro's and con's of doing so by checking independent websites such as AG.

> True, no argument with that. BUT if you are not a customer of BT or power company you don't enjoy any of their services whilst your not a customer and you cannot complain to those companies about any service they provide. And that is just what non customers are trying to do on this forum.

Again you are generalising that all the trouble makers on here are non customers. How about the ones that have left Plus.net but would like to join back at a later time? Of course there are the Buggerluz's (sp) of this world but surely you could be man enough to ignore their (possibly) childish rants on here?

It is better to know when to say somethng rather than know what to say.

> You don't run a company for non customers to tell you what's right and what's wrong. You certainly don't run a forum so that the opposition can hijack it to attack you and ruin it for your customers.

Err, why do companies go on expensive marketing exercises where they ask the general public how they would like the company to go?

The forum in question doesn't have to be read/write access to everyone like Souundsystem has said, in pretty much the same way that the Plus.net run forums allows guest (read-only) access to the forums so that you can see everyone pretty much in black and white and before you say anything, the Plus.net run forums have hardly been "vandalised" because it is only read only.

> Of course but that has nothing to do with the sort of thing that's happening on this forum.

It has everything to do with this forum because it is the argument that some ex-subscribers are using to say why if the conditions were right they would be more than happy to re-join Plus.net. You can't just ignore this argument because it doesn't fit in with what you have to say.

Before you reply to this thread, just stop for a minute and think about this question..

Have you ever benefitted from anyone ever raising an issue with a company such as Plus.net which gets the company to change something which has benefitted you?

I know that I have because my subscription went down when I was told that I could get exactly the same product that I was paying for at the time but for less money and that only happened because people on here and the Plus.net forums dedicate their personal time to find out why somethings were happening. If it weren't for these people I would be worse off in the pocket even though nothing had really changed.

As an off topic, I suppose you might be the type of person who wouldn't want to benefit from joining the Money Saving Expert's mailing list. Martin, who runs the site isn't a customer of every single company he metions in it but he does tell people what they need to do to get the best deals..

http://www.moneysavingexpert.com/

I think that you'll find that I am referring to the Plus.net run forum and NOT THIS ONE!

Read my text again please..

and PCSNI puts in his bit as well..

<Quote>

Posted: 23 Aug 2005 21:42

I have had to read this thread several times and still cant believe it.

What on earth did they hope to acheive by such a rediculous move.

There have been Plus Net PR disasters in the past, but a blatent and ill conceived stunt such as this beats them all.

Thank goodness for ADSL Guide and Plusnetters because if this is the way management are thinking at PN Towers it wont be long before we wont have a forum.

Freedom of speech?..........where did that principle go.


He has moved on since then and now fully endorses the Plusnet mantra.

Actually he is a two faced type of being; but that is my own opinion. Others probably adore him.

I have no idea of the situation between you both so can't really comment.

It does seem that people can change over time though otherwise why would there be a profession for divorce lawyers?

tbh telluric :-)

that is my major concern over the PUG proclaiming they are 100% independant, you only have to look at sites that contain PUG members and how they have dropped them, as they dont toe the party line.

Personnally i have no problem with any of the PUG members, however they are not completely independant which is a shame. The vast majority of PUG members also appear to be moderators on the Plusnet forums. How on earth can you offer an unbiased view?

/cues flames from george

Edited by soundsystem (Sun 27-Aug-06 23:15:23)

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How on earth can you offer an unbiased view?

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And what will happen to Plusnetters when Liam becomes a Voice of the Customer?

In reply to:

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And what will happen to Plusnetters when Liam becomes a Voice of the Customer?

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Who can say... Probably what his mentor tells him to do I would guess.