>This isn`t an option PN are prepared to take according to Ian Wild.

They may have no option if customers will not accept the automated system. It's rather like the police - They can only police by public consent - PlusNet can only survive by customer consent.

>Which way do you see PN heading at the moment?.

I would say at the moment they are just hanging on with a slight slant downwards. Maybe thing will change with the new changes, time will tell. However, I would judge this is their last chance to put things right and it needs to work in weeks rather than months.

"I would say at the moment they are just hanging on with a slight slant downwards. Maybe thing will change with the new changes, time will tell. However, I would judge this is their last chance to put things right and it needs to work in weeks rather than months. "

something we agree on - stone the crows

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Leaving recent problems aside

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Isn't that akin to saying that "ignoring what's gone wrong recently, nothing has gone wrong recently"?

>I would argue that they are only now becoming open and honest, and as a result of their decline. This is not an attack, an observation. I feel if they had been more open since the days of the bad boy pipe, they could have avoided this.

No can't agree with that they have always been open and honest. Even with regard to the BBP they did warn many times before it was introduced that a minority could not carry on the way they were. The only thing I could take issue with at the time, and it was a mistake in my opinion, was not to give a hard figure as to what was acceptable. However, that is all water under the bridge now, we need to look forward not backwards so long as past mistakes are learnt by.

>Isn't that akin to saying that "ignoring what's gone wrong recently, nothing has gone wrong recently"?

No because they know mistakes were made and were very honest and up front about them. No one can go through life without making mistakes, It's what you learn from your mistakes that counts

>Wrong approach. Get the *service* back to how it used to be and support calls will diminish. Then you can work on improving support

What part of the service are you refering to?

"No can't agree with that they have always been open and honest. "

see that is where our view points differ. Your definiton of honest and open is clearly different to mine.

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were very honest and up front about them.

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There wasn't much choice- losing the best part of a terabyte of mail isn't easy to hide...

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It's what you learn from your mistakes that counts

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Speaking as a Metronet customer, and hence acknowledging that a fair bit of my information about Plusnet is second hand, I have yet to see any real evidence that they have learnt anything at all from past mistakes. If that has abruptly changed in the last few weeks then it's a good thing, but I remain sceptical.

>see that is where our view points differ. Your definiton of honest and open is clearly different to mine.

Where do you think they have not been open and honest?

By the way this thread is getting very long and off the orginal subject. Can I suugest we start another thread.

yep feel free to do so